Tech Support Agent

1 semana atrás

Remoto, Brasil Influx. Inc Tempo inteiro R$30.000 - R$40.000 por ano

Join Our Global Tech Support Team at Influx - Junior Tech Support Agent

At Influx, we deliver on-demand customer and technical support for global brands and tech companies 24/7 every day of the year.

Our remote-first workforce spans multiple regions to ensure seamless high-quality support for clients worldwide.

We are looking for a tech-savvy communicator who is fluent in English, confident speaking with customers via phone and virtual meetings, and passionate about solving problems. If you have a degree in Computer Science or a related technical field and enjoy combining people skills with technical expertise, this role is for you.

About the Role

As a Technical Support Agent at Influx, you will:

  • Provide hands-on technical support for customers in the app development, eCommerce and SaaS industries
  • Diagnose and resolve complex software and integration issues
  • Support API integrations, perform debugging and assist with bug identification and resolution
  • Collaborate directly with customers through calls, chat and email, explaining technical concepts clearly
  • Contribute to knowledge sharing and continuous improvement across the support team
  • Maintain a professional, empathetic and proactive approach in every customer interaction

What We're Looking For

Technical Skills

  • Bachelor's Degree (or higher) in Computer Science, Information Technology, Software Engineering or a related technical discipline (required)
  • Experience supporting technical accounts including software applications, web platforms or APIs
  • Strong understanding of bug identification, root cause analysis and troubleshooting methodologies
  • Ability to read and interpret code for diagnostic purposes (such as JavaScript, Python or similar languages)
  • Familiarity with API requests, error responses and integration logic
  • Skilled in general IT troubleshooting and web technologies

Soft Skills

  • Fluent in English written and spoken with clear communication for customer calls and meetings
  • Bubbly and engaging personality with a positive approach to customers and colleagues
  • Active listener who shows empathy and patience when assisting customers
  • Strong problem-solving and analytical thinking skills
  • Excellent time management and ability to handle multiple support tickets efficiently
  • Collaborative mindset with a passion for teamwork and continuous learning

Hardware Requirements

Minimum:

  • Processor: Intel Core i5 or AMD Ryzen 5
  • RAM: 8 GB
  • Storage: 256 GB SSD
  • Display: 15.6" Full HD (1920 x 1080)
  • Operating System: Windows 10 or 11

Recommended:

  • Processor: Intel Core i7 or AMD Ryzen 7
  • RAM: 16 GB
  • Storage: 512 GB SSD
  • Operating System: Windows 11
  • Webcam and microphone for meetings and collaboration

What We Offer

  • Remote work flexibility with a global team
  • Career growth opportunities with innovative clients
  • Supportive and collaborative work culture
  • Exposure to exciting technical projects worldwide
  • Continuous learning and professional development

Apply Now

If you are a technical professional with strong communication skills, a friendly personality and a passion for problem-solving, we would love to hear from you.

Join Influx and help us deliver world-class technical support that makes a difference.

Here is the link to apply -

Job Type: Full-time

Pay: R$2,150.00 per month

Work Location: Remote

  • Tech Lead

    2 semanas atrás

    Remoto, Brasil Ci&T Tempo inteiro R$120.000 - R$180.000 por ano

    Somos especialistas em transformação tecnológica, unindo expertise humana à IA para criar soluções tech escaláveis. Com mais de 7.400 CI&Ters ao redor do mundo, já formamos parcerias com mais de 1.000 clientes durante nossos 30 anos de história. Inteligência Artificial é nossa realidade.Importante: se você reside na Região Metropolitana de...

  • JR Support Developer, Brazil

    2 semanas atrás

    Remoto, Brasil Ci&T Tempo inteiro R$30.000 - R$60.000 por ano

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 7.400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.Working Hours BR: Monday–Friday, 12:00 PM to 9:00 PM Brasilia Time.Position...

  • Mid-Level Zuora Developer

    2 semanas atrás

    Remoto, Brasil Lean Tech Tempo inteiro R$60.000 - R$120.000 por ano

    Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We take pride in possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections present numerous opportunities for professionals to advance their...

  • Offensive Security Manager

    Há 5 horas

    Remoto, Brasil Ambev Tech Tempo inteiro R$80.000 - R$150.000 por ano

    The largest brewery in the world has an open position for Senior Cybersecurity Engineer (Red Team). We are looking for a Senior Red Team professional who can operate as an adversary, collaborate with defensive teams and deliver professional penetration testing. You'll be responsible for planning and executing adversary emulation campaigns, conducting...

  • Tech Lead

    2 semanas atrás

    Remoto, Brasil #sejaveriter Tempo inteiro R$60.000 - R$120.000 por ano

    A Verity está buscando novos talentosSomos uma consultoria de transformação e inovação digital e buscamosTech Leadpara fazer parte dessa jornada.Olha só quais são as experiências e conhecimentos que você precisa ter para acelerar e transformar com a gente:Responsabilidades e atribuições Requisitos e qualificaçõesConhecimento em equipe com...

  • Support Analyst Mid, Brazil

    Há 2 dias

    Remoto, Brasil Ci&T Tempo inteiro R$60.000 - R$120.000 por ano

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 7.400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.Responsibilities:Join our team and make history by contributing to the development of a...

  • Mid-Level Python Developer, Brazil

    Há 2 dias

    Remoto, Brasil Ci&T Tempo inteiro R$90.000 - R$120.000 por ano

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 7.400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.We're hiring a Mid-level Python Developer to design, implement, and evolve a...

  • Data Tech Lead, Brazil

    Há 2 dias

    Remoto, Brasil Ci&T Tempo inteiro R$80.000 - R$120.000 por ano

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 7.400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.Hey everyone This is Thai Viapiana from CI&T's Talent Attraction Team :) We are seeking...

  • Data Tech Lead

    1 semana atrás

    Remoto, Brasil Ci&T Tempo inteiro R$96.000 - R$180.000 por ano

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 7.400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.We are looking for a highly skilled Senior Data Developer/ DataOps Specialist to join...

  • Senior Full Stack Engineer

    2 semanas atrás

    Remoto, Brasil Lean Tech Tempo inteiro R$10.000 - R$50.000 por ano

    Company OverviewLean Tech is a progressive organization located in Medellín, Colombia, celebrated for its influential network in software development and IT services. Our focus is on the entertainment, financial, and logistics sectors. Committed to driving professional empowerment and fostering a culture of innovation and inclusivity, our mission is to...