Support Analyst Mid, Brazil

2 semanas atrás

Remoto, Brasil Ci&T Tempo inteiro R$60.000 - R$120.000 por ano

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 7.400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Responsibilities:

Join our team and make history by contributing to the development of a Global Sustain team for our client's applications.Our client is a large, internationally recognized entity.

In this role, you'll engage directly with the client, offering a unique opportunity to enhance your English skills daily.

We are looking for people who:

  • Are interested in using GenAI in automation;
  • Embrace new challenges and are eager to learn something new every day;
  • Enjoy being close to the team;
  • Feel comfortable acting autonomously and utilize the freedom to contribute to processes and client-related issues;
  • Demonstrate resilience and proactivity in seeking solutions;
  • Communicate effectively;
  • Are enthusiastic about identifying and resolving the root cause of problems, ensuring known issues don't recur, thereby facilitating continuous operational improvement;
  • Are capable of providing Level 2 (L2) service support.

Requirements for this challenge:

  • Advanced proficiency in English;
  • Basic knowledge of ITSM / ITIL;
  • Basic understanding of databases;
  • Capability for incident investigation;
  • Proficiency in analysis and interpretation of logs;
  • Experience in using and creating service scripts;
  • Experience in supporting complex technical solutions comprised of multiple components from various suppliers, which connect through different integration types (services, queues, files), is a differentiator.

Nice to have:

  • Intermediate proficiency in Spanish.

Our benefits:

  • Health and dental insurance
  • Meal and food allowance
  • Childcare assistance
  • Extended paternity leave
  • Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;
  • Profit Sharing and Results Participation (PLR);
  • Life insurance
  • Continuous learning platform (CI&T University);
  • Discount club
  • Free online platform dedicated to physical, mental, and overall well-being
  • Pregnancy and responsible parenting course
  • Partnerships with online learning platforms
  • Language learning platform

And many more

More details about our benefits here:

At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it.

We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.

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