Change Management Sr
2 semanas atrás
Descrição
O objetivo é garantir uma transição fluida, engajamento dos stakeholders e sustentação das mudanças ligadas à modernização de sistemas, migração de arquivos e adoção de novas ferramentas colaborativas.
Responsabilidades e atribuições
Realizar o acompanhamento de cronogramas e impactos para cada área envolvida. Elaborar materiais de comunicação como comunicados internos, FAQs, manuais de uso e tutoriais. Apoiar o suporte técnico na concessão e ajuste de permissões durante o processo de migração. Atuar como ponto focal para coleta de feedbacks e dúvidas dos usuários impactados. Conduzir a gestão de stakeholders, organizando prioridades conforme os diferentes públicos. Construir e acompanhar controles de migração (status, progresso, riscos, pendências). Facilitar reuniões, treinamentos e sessões de alinhamento sobre as mudanças planejadas.
Requisitos e qualificações
Experiência anterior em projetos de Gestão da Mudança, com atuação prática em comunicação, suporte e gestão de impacto. Conhecimentos sólidos em frameworks de Change Management (ex: ADKAR, Kotter, PROSCI). Familiaridade com conceitos técnicos relacionados a arquivos, pastas, permissões e ambientes on-premise e em nuvem. Domínio de ferramentas do pacote Office 365, especialmente Excel, PowerPoint e Outlook. Boa comunicação interpessoal e didática para facilitar treinamentos e atuar com diferentes áreas de negócio.
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