Customer Service Analyst

Há 2 dias

Barueri, São Paulo, Brasil Dover Corporation Tempo inteiro US$40.000 - US$60.000 por ano
Customer Service Analyst

Location:
Barueri, SP, BR

Work Arrangement: Onsite

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Missão

Prestar atendimento aos clientes de consumíveis e peças da M-I, envolvendo desde o recebimento do pedido até sua entrega no cliente.

O que você vai fazer

  • Analisar e processar os pedidos de impressoras, peças e consumíveis.
  • Acompanhar o faturamento dos pedidos processados.
  • Acompanhar o backlog e informar o cliente sobre atrasos.
  • Contatar departamento de logística para posições de entrega e disponibilidade de faturamento.
  • Verificar diariamente os pedidos processados nos portais de compras dos clientes.
  • Emitir cotações e enviar aos clientes.
  • Apoiar o cliente com relação a reclamações, esclarecimentos ou dúvidas por e-mail e telefone.
  • Suporte ao time de vendas quanto aos pedidos de impressoras para faturamento/processamento.
  • Suporte ao financeiro quanto solicitações de refaturamento.

Experiências mandatórias e conhecimentos

  • Ensino Médio completo.
  • Experiência com atendimento ao cliente.
  • Conhecimento em Pacote Office nível usuário
  • Habilidades: Comunicação verbal e escrita, negociação, influência sem autoridade, organização e administração do tempo.
  • Português Fluente
  • Espanhol Fluente
  • Inglês Avançado

Competências desejáveis

  • Superior completo em Administração de empresas e áreas afins.
  • Conhecimento em SAP

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact - for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Segment: ERP, SAP, SEM, Customer Service, Technology, Marketing

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