Tool Operations

Há 17 horas

Colômbia, Brasil FE International Tempo inteiro

Job Overview

We're looking for a Tool Operations & Growth Manager to oversee approved users of the tool, support their day-to-day needs, and lead the marketing efforts that drive adoption, engagement, and visibility. This role blends user support, operational oversight, performance tracking, and hands-on marketing.

Key Responsibilities

User Management & Support

  • Serve as the main point of contact for approved users, answering questions and providing guidance.
  • Manage onboarding, approvals, ongoing support, and user education.
  • Maintain clear support materials such as FAQs, guides, and onboarding templates.

Operations & Performance

  • Monitor platform usage, user behavior, and overall engagement.
  • Identify trends, friction points, and opportunities for improvement.
  • Work with product and engineering to communicate issues, feedback, and feature ideas.
  • Prepare simple, consistent performance summaries to track tool health and user activity.

Marketing & Growth

  • Lead the marketing strategy for the tool, including positioning, messaging, and campaign planning.
  • Create and run multi-channel campaigns (email, social, in-app, content) to drive adoption and feature engagement.
  • Develop user-friendly content such as guides, social posts, newsletters, and educational materials.
  • Plan and support go-to-market launches for new features and updates.
  • Oversee lifecycle communication to help onboard, activate, and retain users.
  • Track and evaluate marketing efforts, adjusting strategies based on engagement and performance data.

Cross-Functional Collaboration

  • Partner with product, engineering, marketing, and leadership to align on priorities and improvements.
  • Provide insights from user behavior and campaign performance to help shape the tool and its roadmap.

Qualifications

  • 3+ years in SaaS operations, customer success, marketing, growth, or similar roles.
  • Strong communication skills and comfort interacting with users.
  • Solid understanding of digital marketing, content development, and campaign execution.
  • Analytical mindset and experience working with usage or performance metrics.
  • Organized, proactive, and able to manage multiple workstreams at once.

Success in This Role Looks Like

  • Smooth onboarding and high satisfaction across approved users.
  • Clear, consistent user engagement and improved adoption of key features.
  • Strong, cohesive marketing presence that grows usage.
  • Practical insights and feedback loops informing product development and user experience.

  • Director, Global Customer Success Operations

    Há 4 dias

    Colômbia, Brasil Mastercard Tempo inteiro

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build asustainableeconomy where everyone can prosper.We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible.Our technology and innovation, partnerships and...

  • Director, Global Customer Success Operations

    2 semanas atrás

    Colômbia, Brasil Mastercard Tempo inteiro

    Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Corporate Governance Consultant

    Há 4 dias

    Colômbia, Brasil Inter-American Development Bank Tempo inteiro

    City: Bogotá, Brasilia, Buenos Aires, Sao Paulo - Company: IDB Invest - Posting End Date: 8/14/2025 **We improve lives**: IDB Invest is the private sector arm of the IDB Group and an international financial institution committed to addressing the development needs of Latin America and the Caribbean. Our mission is to support sustainable enterprises and...

  • Corporate Governance Consultant

    Há 3 dias

    Colômbia, Brasil Inter-American Development Bank Tempo inteiro

    City: Bogotá, Brasilia, Buenos Aires, Sao Paulo- Company: IDB Invest- Posting End Date: 8/14/2025**We improve lives**:IDB Invest is the private sector arm of the IDB Group and an international financial institution committed to addressing the development needs of Latin America and the Caribbean. Our mission is to support sustainable enterprises and projects...

  • Corporate Governance Consultant

    1 dia atrás

    Colômbia, Brasil Inter-American Development Bank Tempo inteiro

    City: Bogotá, Brasilia, Buenos Aires, Sao Paulo- Company: IDB Invest- Posting End Date: 8/14/2025**We improve lives**:IDB Invest is the private sector arm of the IDB Group and an international financial institution committed to addressing the development needs of Latin America and the Caribbean.Our mission is to support sustainable enterprises and projects...

  • Governance Analyst

    1 semana atrás

    Colômbia, Brasil Nu Pagamentos Tempo inteiro

    **About Nubank**Nubank was founded in **** to free people from a bureaucratic, slow and inefficient financial system.Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America.With operations in Brazil, Mexico, and Colombia, Nubank is today one of the...

  • Senior Infrastructure Automation Engineer

    4 semanas atrás

    Colômbia, Brasil Rockwell Automation Tempo inteiro

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global...

  • Governance Analyst

    2 semanas atrás

    Colômbia, Brasil Nu Pagamentos Tempo inteiro

    **About Nubank** Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the...

  • Salesforce Technical Specialist

    4 semanas atrás

    Colômbia, Brasil Velocity Global Tempo inteiro

    **Purpose in Every Position.**At Velocity Global, we believe that success knows no borders—and it's built by teams working together across them. Our unified, tech-enabled platform empowers businesses to hire, pay, and support talent in 185+ countries, making global growth not just possible, but seamless. Behind every expansion and every solution is a...

  • Salesforce Technical Specialist

    Há 21 horas

    Colômbia, Brasil Velocity Global Tempo inteiro

    **Purpose in Every Position.** At Velocity Global, we believe that success knows no borders—and it's built by teams working together across them. Our unified, tech-enabled platform empowers businesses to hire, pay, and support talent in 185+ countries, making global growth not just possible, but seamless. Behind every expansion and every solution is a...