Retention marketing speciaist
Há 5 dias
Hey there TechVill is one of the fastest-growing home services companies in North America, and we're on a mission to build lasting relationships with our customers.
To help us grow, we're looking for a Retention Marketing Specialist who will be the cornerstone of our growth strategy, transforming first-time customers into lifelong advocates for our brand.
You Are a Great Fit If:
We're looking for a strategic, analytical, and customer-centric professional who is passionate about creating exceptional post-purchase experiences.
Here's what makes you a great fit:
- Retention Marketing Pro: Demonstrated expertise in retention marketing with a track record of measurably increasing customer loyalty and reducing churn.
- North American Market Expertise: Proven experience and a deep understanding of customer retention drivers within the Canadian and U.S. local service markets.
- HubSpot Champion: Mandatory, hands-on expertise with the HubSpot CRM platform for managing customer relationships and marketing automation.
- Automation & Optimization Guru: Strong skills in email and SMS marketing, complex audience segmentation, and A/B testing to optimize campaign performance.
- Customer Experience Focused: A strong background in improving the customer journey, with experience in complaint handling and reputation management.
- Communication Excellence: Professional proficiency in English (B2 or higher) with the ability to create clear, compelling, and trust-building customer messaging.
- Industry Background (Preferred): Experience in local/home services (e.g., appliance repair, HVAC) and with both B2C and B2B retention strategies will be a strong advantage.
What You'll Be Doing:
- Design and implement retention strategies to boost customer loyalty and lifetime value across the U.S. and Canada.
- Create, manage, and optimize multi-channel campaigns (email, SMS) using advanced segmentation and A/B testing.
- Build and manage automated, trust-based communication flows for the entire customer journey, from first contact to post-service follow-up.
- Analyze the end-to-end customer experience to identify and fix pain points, directly reducing churn.
- Leverage HubSpot to its full potential for data management, audience segmentation, and personalized communication.
- Track, analyze, and report on key retention metrics to provide insights and inform business decisions.
- Collaborate closely with customer support, operations, and sales to align retention efforts with company-wide goals.
What You Will Get:
- Flexible remote work arrangement.
- Competitive payment in USD.
- Opportunities for professional growth and learning.
- Future relocation prospects to Canada.
- A supportive and collaborative team environment.
- Fully English-speaking work culture.
Why TechVill?
We're proud of what we've built so far:
- #1 Repair Company: We're recognized by a top appliance manufacturer as the best in the Calgary.
- 40,000+ Happy Customers: We've earned their trust with exceptional service.
- Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
- Big Ambitions: We're on a mission to set new standards in home services.
- Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.
Ready to join a team that's building lasting customer relationships? Apply now and let's grow together
Job Type: Full-time
Pay: R$5, R$8,280.00 per month
-
Demand Gen Marketing Manager
Há 7 dias
Brasília, Distrito Federal, Brasil Incrementum Tempo inteiro R$90.000 - R$120.000 por anoAbout the role:The Demand Generation Manager is responsible for ensuring that clients receive high-quality marketing execution that drives measurable results. Whether through points our hours, this role ensures work is delivered efficiently and transparently based on each client's contract.This role requires strong strategic thinking, project management, and...
-
Retention Marketing Speciaist
Há 5 dias
Brasília, Brasil TechVill Appliance Repair ltd. Tempo inteiroHey there! TechVill is one of the fastest-growing home services companies in North America, and we’re on a mission to build lasting relationships with our customers. To help us grow, we’re looking for a **Retention Marketing Specialist** who will be the cornerstone of our growth strategy, transforming first-time customers into lifelong advocates for our...
-
Retention Manager
Há 3 horas
Brasília, Brasil Darkroom Tempo inteiro3 days ago Be among the first 25 applicants About Darkroom Darkroom is a technology-driven growth marketing firm focused on growth-stage consumer companies. We were founded in 2017 out of a conviction that the iconic ad agencies of tomorrow would look very different. Darkroom is a human services firm built on a universal AI commerce layer called Matter. Our...
-
Conversion & Retention Manager - Fx & Cfds Industry
3 semanas atrás
Brasília, Brasil SummitNext Technologies Sdn Bhd Tempo inteiro**Overview**We are seeking a highly experienced Conversion and Retention Manager to lead our client's growing sales conversion and client retention teams in the FX & CFDs brokerage industry.You will be responsible for driving performance, coaching team members, setting KPIs, and contributing to revenue growth through effective conversion and retention...
-
Brasília, Brasil SummitNext Technologies Sdn Bhd Tempo inteiroOverview We are seeking a highly experienced Conversion and Retention Manager to lead our client's growing sales conversion and client retention teams in the FX & CFDs brokerage industry. The ideal candidate will have a proven track record of at least 3 years of experience managing a team of 20 or more in Conversion and Retention functions. You will drive...
-
Brasília, Brasil SummitNext Technologies Sdn Bhd Tempo inteiroOverview We are seeking a highly experienced Conversion and Retention Manager to lead our client's growing sales conversion and client retention teams in the FX & CFDs brokerage industry. The ideal candidate will have a proven track record of at least 3 years of experience managing a team of 20 or more in Conversion and Retention functions. You will drive...
-
Marketing Manager- Remote
2 semanas atrás
Brasília, Brasil Sterling Forever Tempo inteiroWho We Are Sterling Forever is a celeb-loved, fast-scaling jewelry brand sold online and through major retailers. We operate in the affordable-luxury space, with waterproof and tarnish-proof collections backed by a lifetime guarantee. Role **Responsibilities**: Marketing Calendar & Campaigns - Own the marketing calendar and align campaigns to seasonal...
-
Estágio Em Marketing – Growth
Há 7 dias
Brasília, Brasil Incomm Payments Tempo inteiroNossa história começou em 2009, em Porto Alegre, com o desafio de tornar o ato de presentear mais prático e simples.Em 2011, lançamos os cartões presente, que transformaram nosso modelo de negócios.Hoje, administramos gift cards e cartões pré-pagos para o varejo, além de oferecer sistema de lista de presentes.Somos uma startup com mais de 100...
-
Head Of Lifecycle Marketing
Há 6 dias
Brasília, Brasil Logoslabs Tempo inteiroAbout RemoteRemote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around...
-
Senior Javascript Engineer
1 semana atrás
Brasília, Brasil Relay Commerce Tempo inteiro1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Relay Commerce.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$60,000.00/yr - $85,000.00/yrAbout The CompanyRelay Commerce is an e-commerce enablement platform...
-
Head Of Lifecycle Marketing
Há 6 dias
Brasília, Brasil Logoslabs Tempo inteiroAbout RemoteRemote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease.We make it possible for businesses of all sizes to recruit, pay, and manage international teams.With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the...
