Business Solutions Operations Associate

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes.

We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.

Role Overview:

As an Associate, Business Solutions Operations, you have expertise in bringing data together and developing sharp insights to improve the operational and financial performance of the business. You are a strong written and verbal communicator who is comfortable working cross-functionally with senior leadership, diverse stakeholders and teams. You are curious, analytically minded, and action oriented. You are responsible for instrumenting, measuring, and analyzing our user acquisition and engagement. You work with business leaders to help them see the business from every angle, and serve as a role model to team members.

Our goal as a team is to provide the tools and foundational elements to maximize the lifetime value of every Pro who engages with HCP. We make a difference by facilitating the business as we partner to attract, keep and grow with Pros along their customer journey. We do this by optimizing their interactions with our go-to-market engines, and our monetary value capture along the way via pricing and packaging.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Maintain a real time view of the customer success funnels, identifying opportunities and risks
• Measure and analyze user acquisition and engagement data to drive strategic recommendations
• Support go-to-market and marketing teams with insight-rich analysis that informs key decisions
• Translate complex data sets into clear visual and written communications for diverse stakeholders
• Develop actionable recommendations related to pricing, packaging, and lifecycle strategy
• Collaborate with cross-functional partners to ensure accurate and consistent reporting systems
• Gain deep expertise in our products, services, and the workflows of our Pros
• Demonstrate analytical leadership by modeling best practices in data interpretation and collaboration

Qualifications

• Bachelor's degree, preferably in a quantitative discipline; or equivalent work experience
• 2 years experience with a BI tool (i.e. Tableau, Power BI or Looker (Tableau preferred))
• Proven success sourcing business questions from key internal stakeholders, refining, and answering comprehensively with data and analytics
• Understanding of SQL and transforming raw data into usable datasets for analytical purposes

What will help you succeed:

• Former experience in management consulting, business operations, financial modeling, or product/marketing analytics
• Prior experience at a SaaS start-up
• Experience working in a matrixed environment, supporting analysis and reporting for business stakeholders
• Experience providing compelling data storytelling, unlocking actionable insights
• Ability to drive analysis, with a constant eye toward business objectives
• Curious, innovative mindset with a focus on solving problems
• Strong cross-functional collaborator
• Motivated by accuracy and attention to detail

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $33,600-$42,000 USD per year. The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we're scaling our team to help enable and accelerate our growth.

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