Senior Integration and Support Analyst

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

Are you a technical expert with a knack for forging strong partnerships and solving complex interface challenges? Do you thrive in a fast-paced, international environment where your work directly enables market expansion in Brazil?

Are you passionate about helping more and more restaurants grow?

We are seeking a highly skilled and bilingual Senior Integration and Support Analyst to be the core technical liaison between our company, our global partners, and our R&D engine in China. This is a pivotal role that combines strategic communication, deep technical troubleshooting, and project management to ensure seamless, high-performance system integrations.

Role Responsibilities

• A Partnership & Technical Coordinator, therefore you will:

• Act as the main point of contact for all integration efforts.
• Proactively contact and manage relationships with potential and existing partners, translating technical requirements into actionable project plans.

• A Global Collaborator & Feature Deliverer, therefore you will:

• Collaborate intensively with our Product and R&D teams in China to define, test, and deploy new integration requirements.
• Ensure all deliverables are executable, high-quality, and meet market needs.
• Keep the R&D team informed of potential improvements, new features and strategic integration opportunities in the target markets.

• A Troubleshooting and Support Expert, therefore you will:

• Utilize advanced tools like packet capture (e.g., Charles, Fiddler) and API debugging tools (e.g., Postman) to efficiently diagnose and resolve complex interface issues affecting partners and customers.
• Serve as the escalation point for integration-related system issues with our partners.
• A Technical Documentator, therefore you will:
• Maintain and update comprehensive technical specifications and documentation in both English and Portuguese, ensuring accuracy and clarity for internal and external stakeholders.

Role Qualifications

• Bachelor's degree or higher in Computer Science, Information Technology, or a related field.
• Are fluent in English and Portuguese (written and spoken); Chinese is a plus.
• Minimum of 3 years of experience in system integrations, systems trouble shooting with a strong understanding of networking protocols and JSON/XML. If you also have experience with system integration in food delivery, logistics, or e-commerce platforms, it will be definately a plus plus.
• Excellent cross-cultural communication, negotiation and project management skills.
• Ability to manage multiple projects simultaneously.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).   I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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