Operations Manager

Há 3 dias


Remoto, Brasil 5Ccompany Tempo inteiro US$20.800 por ano

Responsible for managing and supervising the company's daily operations, ensuring compliance with quality, productivity, efficiency, and customer service standards. Will act as a link between strategic leadership and operational teams, implementing processes and monitoring performance indicators.

Essential Requirements

  • Bachelor's degree in Business Administration or related fields.
  • Experience in supervisory or operational management roles.
  • Experience in call centers, BPO and/or sales operations.
  • Knowledge of management tools (KPIs, SLA, Lean, Six Sigma, etc.).
  • Proficiency in digital tools and management systems.
  • Advanced English.

Working Conditions

  • Remote work (Home Office).
  • May require domestic and international travel, depending on the scope and needs of 5C.
  • Constant use of management systems and digital tools.
  • Personal computer required.

Compensation

  • $2,080 USD
  • Wellhub


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