Customer Success Team Manager

Há 6 dias

Greater Rio de Janeiro, Brasil Doctoralia Brasil Tempo inteiro R$90.000 - R$120.000 por ano

Do you want to work on the
largest healthcare platform in
the
WORLD
?

We are Doctoralia, a Docplanner Group company, present in
13 countries,
responsible for serving more than
55 million patients
and processing more than
15 million
appointments per month

We currently have more than
2 million
healthcare professionals in our database, totaling approximately
10 million
patient evaluations to date.

Our mission is to "help people live longer, healthier lives."
Through a diverse range of services, we are able to serve different audiences: our marketplace, which allows patients to schedule and evaluate appointments and doctors at any time of the day or night; and our SaaS system (Software as a Service) aimed at optimizing office management, patient flow and online bookings. All this through an internet platform and our iOS/Android apps

Job Description
As Customer Success Team Manager your main responsabilities will be:

  • Coach and develop leaderships and hire high-performance talent with a focus on efficiency
  • Lead onboarding, expansion and retention teams, ensuring goals and follow-up rituals.
  • Build and scale processes to ensure predictability and efficiency on all fronts.
  • Establish clear KPIs (MRR, churn, NRR, activation, onboarding time) and ensure their achievement.
  • Ensure product adoption based on data and personalized journeys.
  • Identify upsell and cross-sell opportunities.
  • Reduce churn through action plans based on data and feedback.

Qualifications

  • Previous experience in CS leadership (Onboarding, Retention, Upsell and Cross Sell), having led other leaderships in SaaS companies.
  • Advanced English.
  • Strategic vision with strong execution capabilities.
  • Excellent communication and stakeholder management.
  • Experience with tools such as Hubspot CRM.
  • Analytical ability to make data-driven decisions.
  • Owner profile: responsible for results, not just processes.

Additional Information
Here at DOC, we value and celebrate diversity in all its forms. We are committed to attracting diverse talent regardless of gender, race, sexual orientation, religion, nationality, age or physical condition. We are committed to building an inclusive and welcoming team where each individual can excel and contribute their best.

  • Working hours are from Monday to Friday, from 9 am to 6 pm;
  • We have compensatory time off (Banco de Horas);
  • Food/Market Voucher;
  • Medical, Dental, and Group Life Insurance;
  • Pet Plan;
  • iFeel app, for emotional comfort;
  • Gympass for you and up to 3 people
  • Creditas: Payroll loan services, eligible after 6 months of employment;
  • Stock Options - eligible after 6 months of employment (5 years grace period) -
  • Birthday Day Off;
  • Daycare Assistance;
  • Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services;
  • Referral Program offers up to R$600 per person who stays with us for more than 6 months;
  • Leave of Absence/Time-off: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days. Got married? 7 days of rest Did the baby arrive? We offer 30 days for Dads and 6 months for Moms;

Other Information
Workplace Location:

  • Hybrid model: If you live in Rio de Janeiro (capital) or the metropolitan region, you will work 2 days in our office at Santo Cristo

  • Customer Success

    2 semanas atrás

    Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Customer Success - Team Manager role at Canonical 16 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating...

  • Graduate Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at Canonical Customer...

  • Customer Success Manager

    3 semanas atrás

    Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr....

  • Enterprise Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Enterprise Customer Success Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets....

  • Customer Success Manager

    Há 24 horas

    Rio de Janeiro, Brasil Carrot Fertility Tempo inteiro

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success Manager – Brasília

    1 semana atrás

    Rio de Janeiro, Brasil Salesforce, Inc.. Tempo inteiro

    Location: The role requires the candidate to be based in Brasília For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the...

  • Customer Success Manager

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Tidio Tempo inteiro R$90.000 - R$120.000 por ano

    Location: Europe/US/LATAM remote. Form of employment: B2B (self-employed) or contract of employment We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer...

  • Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Brasil Splunk Tempo inteiro

    Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success....

  • Customer Success Account Manager

    2 semanas atrás

    Rio de Janeiro, Brasil Cambly Tempo inteiro

    **Job Title**: Customer Success Account Manager (Brazil) **Location**: Brazil (hybrid) **Team**: B2B - Customer Success & Account Management **About Cambly**: Cambly is a fast-growing EdTech company on a mission to make English learning accessible to students around the world through live, one-on-one conversations with native speakers. As we expand our B2B...