Senior Telco Service Engineer

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil Tietoevry Tempo inteiro R$80.000 - R$120.000 por ano
Job Description

Tietoevry Create welcomes talented professionals to join our project and to work as a Senior Telco Service Engineer for our respectful client BICS.

Are you ready to make an impact in a global telecom leader with a diverse and innovative product portfolio? BICS is looking for a dedicated Service Engineer to support key international clients across our extensive range of telecom services. In this role, you'll collaborate closely with both technical and commercial teams, ensuring seamless service delivery and building long-term strategic partnerships. You'll be the primary after-sales contact, managing complex service issues and tailoring operational approaches to meet each customer's unique needs—all within a dynamic, international environment.

Your Responsibilities

  • Act as the main point of contact for selected key international customers, ensuring seamless service delivery across BICS' diverse and innovative telecom portfolio.
  • Build long-term strategic partnerships through customized operational interfaces and proactive engagement, working closely with both technical and commercial teams to align on customer needs.
  • Prepare and present monthly performance reports, lead Service Review Meetings, and drive continuous improvement through corrective actions and follow-up.
  • Serve as the Single Point of Contact (SPOC) during incidents or escalations, delivering detailed event analyses, corrective action plans, and formal RFO/RCA documentation.
  • Advise customers on process improvements, reporting tools, and new services/products, helping them unlock the full potential of BICS's global offerings.
  • Share customer feedback internally to promote operational excellence, foster innovation, and support cross-functional collaboration.
  • Develop and maintain operational manuals detailing service processes, planned work procedures, and escalation matrices to ensure consistency and transparency.

Required Skills and Experience

  • Solid background in the Telecom industry, with a strong technical foundation and experience in customer-facing roles.
  • A customer-oriented mindset with strong analytical capabilities, empathy, and a proactive approach to problem-solving.
  • Technical knowledge of message flows in Voice, Signalling, and Roaming scenarios, with the ability to translate complex issues into actionable solutions.
  • Excellent communication skills in English, both written and spoken; additional languages are a plus in our global environment.
  • University degree in Telecommunications or equivalent professional experience.
  • Flexibility, accountability, and willingness to travel internationally. Strong crisis management skills are essential.
  • A passion for working in a global, cross-functional setting, collaborating with experts across technical and commercial domains to deliver world-class service.

This role demands a blend of technical proficiency, customer relationship management, and communication skills to ensure high-quality service delivery and customer satisfaction.

Additional Information

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion )

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