Jr. Operations Team Leader

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The operations leaders act to attend and follow up the analysts' tasks, so as not to impact or minimize the impact on the client regarding changes or extra demands;
• They are responsible for monitoring the operation as a whole, making sure it is flowing and organized in the best way possible;
• Make sure the analysts are performing at their best and review any problems or delays on their part;
• They should report to the coordinator and manager any item that may affect the operation;
• Always analyze the best way to solve various problems related or not to the operation itself;
• Communication has to be clear and constant, aiming at the good of the internal and external information;
• They have a scale of daily activities, so that they can be directed in which activity they should prioritize;
• They are in charge of maintaining fluidity and continuous information for the next work shift;
• Any other task requested by the hierarchical superior, as long as they are not excessively rigorous or beyond their strength.

• Problem Solving/Analysis
• Building Relationships
• Strategic Thinking
• Results Driven
• Negotiation
• Leadership
• Managing Processes
• Technical Capacity
• Communication Proficiency

Required Education and Experience

• Established (at least 2 years) of experience in the travel industry and working closely with operations.
• Bachelor's degree in business administration, sales and marketing or related field.
• Ability to effectively manage work load in a fast paced environment, relying on extensive experience and judgment to plan and accomplish goals.
• Strong attention to detail and produces high quality work.
• Ability to positively present API in customer facing situations.
• Strong Microsoft Office computer skills.
• English and Spanish Fluency (verbal and written).
• Excellent verbal and written communication skills.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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