Payment Operations Global Processing Team lead

Company Description
Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.
Job Description
More about
our mission
and
what we offer
.

We're looking for a Payment Operations Team Lead to join our new Global Processing PayOps team in the Sao Paolo office This role is a unique opportunity to have an impact on Wise's mission, as you help set up a completely new team in a new location. This will give you the chance to grow as a leader of our Operations teams and help save millions more people money.

Your Mission
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. Your mission is to develop a strong Operations team and support specialists on their personal growth paths.

Here's how you'll be contributing to the Operations Team

• Help establish a completely new team in a new location for Payment operations.
• Help the team develop and measure KPIs for success and keep the focus on the customer.
• Ensure the team consistently meets their SLAs.
• Hire, lead, develop and manage the Payment Operations team, including administrative tasks, such as scheduling, payroll, interviewing, hiring, organising team activities, etc.
• Develop and maintain effective operations processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base.
• Work with fellow PayOps teams in the organisation to build strong relationships and understand the inner workings of PayOps.
• Manage your team's resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage.
• Increase the efficiency of the operations team while balancing the health and productivity of your specialists.
• Drive operational excellence, while building sufficient controls and assessing and mitigating operational risks.
• Ensure the team's readiness to handle unexpected situations.
• Maintain high internal engagement in the hybrid work environment, both in the office and remotely.

This Role Will Give You The Opportunity To

• Make an Impact - You'll help drive the definition of our goals and vision while increasing the efficiency of the operations team and dreaming big, driving us towards Mission Zero
• Inspire Teams - You'll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you'll use to work with product development engineers and other operational teams to help solve our customer's problems
• Develop Wisers - You'll scale culture and help to create a positive and motivating work environment for our Wisers. You'll ensure the health and productivity of the specialists within your teams by helping to set the right culture and implement the right approaches. We don't believe in drama, only good Karma
• Work Globally - You'll work closely with internal and external partners and help to figure out ways to make our customers' lives better. You'll also occasionally travel to work and learn with our teams in other locations

Qualifications
About you:

• You're located in any of our current offices, willing to permanently relocate to Sao Paolo, Brazil.
• You have been a lead for at least a year.
• You have a proven track record of moving metrics and reaching your KPI goals.
• You place customers first and you make no compromise on this.
• You're a great communicator, straight up and honest. You can adapt your communication style to different audiences. You're able to persuade others and you aren't afraid to challenge something when you need to.
• You know how to use data to prioritise tasks that have the most value-add to customers' and measure the impact.
• You're comfortable working within teams that face complex issues and take charge in difficult situations.
• You enjoy creating an inspiring team environment where ideas are shared and openness is valued. You're comfortable and composed when either giving or receiving feedback.
• You have a passion for technology, customer experience, and you want your work to have a positive impact on people.
• You're a great relationship builder, experienced at working closely with other teams across various time zones.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.