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Desktop Support Technician L2 BR
2 semanas atrás
Employment Type: Full-Time
Start Date:
Salary: $19,560.72 USD annually
Job Description
We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.
Key Responsibilities:
- Hardware & Software Support: Install, configure, and troubleshoot Windows and Mac devices, including imaging, software deployment, and break-fix repairs.
- IT Asset Management: Handle inventory, asset tagging, redeployment, and disposal of equipment while maintaining accurate records.
- End-User Assistance: Provide walk-up support, remote troubleshooting, and VIP/executive IT assistance.
- AV & Depot Support: Set up and maintain audio/video equipment and manage depot operations.
- Vendor Coordination: Work with external suppliers for repairs, warranty claims, and spare parts management.
- Reporting & Compliance: Generate weekly inventory reports, track service requests, and ensure adherence to company IT policies.
- New Hire Onboarding: Collaborate with cross-functional teams to equip new employees with necessary hardware and software.
Requirements
- Experience: 2-3 years in IT support, with expertise in Windows/Mac platforms, Microsoft Office, and basic networking (TCP/IP, Ethernet).
- Technical Proficiency: IMAC, printer queue management, data backup/recovery, and mobile device support.
- Certifications (Preferred): A , MCP, or equivalent.
- Soft Skills: Exceptional customer service, problem-solving, and communication skills (English B2 level).
- Logistics: Own a car for inter-office travel (mileage reimbursed) and a valid driver's license. Ability to lift up to 50 lbs.
Benefits Why Join Us?
- Impactful role in a collaborative, growth-oriented environment.
- Competitive salary and reimbursement for work-related travel.
- Opportunity to work with cutting-edge IT infrastructure and diverse teams.
- Ready to elevate IT operations with your expertise? Apply today
