Rider Service Operations Expert

Há 3 dias

São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$40.000 - R$80.000 por ano

About Keeta

Keeta
is the international subsidiary of
Meituan
, a global giant in the delivery sector, and it's on an
ambitious mission: to revolutionize the delivery of food and consumer goods worldwide.
Our motto is simple yet powerful:
"We help people eat better, live better."
Guided by this principle, we bring innovation and technology to the global stage.
With over 1,000 team members around the world
, Keeta is in full expansion — and you could be part of this journey

Know more:
Keeta Website

Job Responsibilities:

  • Lead the optimization of the rider service center experience by establishing service standards, workflows, and best practices.
  • Manage end-to-end follow-up on rider feedback and complaints, developing effective solutions to ensure timely and high-quality responses.
  • Regularly analyze service data (such as complaint categories and resolution timelines), identify improvement opportunities, and coordinate with cross-functional teams to implement action plans.

Job Requirements:

  • Proven understanding of rider service operations and experience in process design and complaint management.
  • Strong analytical skills, with the ability to use data insights to enhance service quality.
  • Empathy for the rider community, with the ability to understand real-world challenges and propose innovative solutions.
  • Native-level proficiency in Portuguese and fluent English communication skills (listening, speaking, reading, and writing).

Position Highlights:

  • Opportunity to contribute to the rapid global expansion of Meituan's delivery business and experience accelerated professional growth.
  • Collaborate with a dynamic, international, and fast-paced team focused on innovation and operational excellence.
  • Join a respectful, hardworking, and supportive environment where continuous learning and teamwork are highly valued.

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