Rider Service Operations Expert

Há 2 dias

São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$40.000 - R$80.000 por ano

About Keeta

Keeta
is the international subsidiary of
Meituan
, a global giant in the delivery sector, and it's on an
ambitious mission: to revolutionize the delivery of food and consumer goods worldwide.
Our motto is simple yet powerful:
"We help people eat better, live better."
Guided by this principle, we bring innovation and technology to the global stage.
With over 1,000 team members around the world
, Keeta is in full expansion — and you could be part of this journey

Know more:
Keeta Website

Job Responsibilities:

  • Lead the optimization of the rider service center experience by establishing service standards, workflows, and best practices.
  • Manage end-to-end follow-up on rider feedback and complaints, developing effective solutions to ensure timely and high-quality responses.
  • Regularly analyze service data (such as complaint categories and resolution timelines), identify improvement opportunities, and coordinate with cross-functional teams to implement action plans.

Job Requirements:

  • Proven understanding of rider service operations and experience in process design and complaint management.
  • Strong analytical skills, with the ability to use data insights to enhance service quality.
  • Empathy for the rider community, with the ability to understand real-world challenges and propose innovative solutions.
  • Native-level proficiency in Portuguese and fluent English communication skills (listening, speaking, reading, and writing).

Position Highlights:

  • Opportunity to contribute to the rapid global expansion of Meituan's delivery business and experience accelerated professional growth.
  • Collaborate with a dynamic, international, and fast-paced team focused on innovation and operational excellence.
  • Join a respectful, hardworking, and supportive environment where continuous learning and teamwork are highly valued.

  • Rider Experience Research Expert

    Há 2 dias

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$90.000 - R$120.000 por ano

    About KeetaKeetais the international subsidiary ofMeituan, a global giant in the delivery sector, and it's on anambitious mission: to revolutionize the delivery of food and consumer goods worldwide.Our motto is simple yet powerful:"We help people eat better, live better."Guided by this principle, we bring innovation and technology to the global stage.With...

  • Sr Operations Associate, Rider Growth

    2 semanas atrás

    São Paulo, São Paulo, Brasil Uber Tempo inteiro R$100.000 - R$200.000 por ano

    About the RoleThe Rider team's goal is to deliver the best possible way for people to move and move items around so no one can even picture themselves doing it through any other means. The Sr Operations Manager role contributes to this goal by reaching out to new and current Uber riders, personalizing offerings according to their needs and therefore...

  • Rider Management Trainee

    Há 2 dias

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$30.000 - R$45.000 por ano

    About KeetaKeetais the international subsidiary ofMeituan, a global giant in the delivery sector, and it's on anambitious mission: to revolutionize the delivery of food and consumer goods worldwide.Our motto is simple yet powerful:"We help people eat better, live better."Guided by this principle, we bring innovation and technology to the global stage.With...

  • Rider Experience Trainee

    Há 2 dias

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$24.000 - R$39.600 por ano

    About KeetaKeetais the international subsidiary ofMeituan, a global giant in the delivery sector, and it's on anambitious mission: to revolutionize the delivery of food and consumer goods worldwide.Our motto is simple yet powerful:"We help people eat better, live better."Guided by this principle, we bring innovation and technology to the global stage.With...

  • Logistics & Rider Operations Trainee

    1 semana atrás

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$30.000 - R$45.000 por ano

    About KeetaKeetais the international subsidiary ofMeituan, a global giant in the delivery sector, and it's on anambitious mission: to revolutionize the delivery of food and consumer goods worldwide.Our motto is simple yet powerful:"We help people eat better, live better."Guided by this principle, we bring innovation and technology to the global stage.With...

  • Talent Operations Assistant

    Há 2 dias

    São Paulo, São Paulo, Brasil Tether Operations Limited Tempo inteiro R$30.000 - R$90.000 por ano

    Join Tether and Shape the Future of Digital Finance At Tether, we're not just building products, we're pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain...

  • Logistics & 3PL Operations Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil OPPO Tempo inteiro R$60.000 - R$120.000 por ano

    About usOPPOwas founded in 2004 andis one of the global leaders in smart device innovation.Our footprint coversmore than 70 countries and regions, supported by over 300,000 sales outlets and 3,300 official service centers. We employ more than 40,000 dedicated professionals focused on creating a better life for customers worldwide through smarter products and...

  • Senior Program Manager, Operations, Brazil Operations

    Há 2 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$120.000 - R$150.000 por ano

    Job Description:Amazon Brazil seeks an experienced Program Manager to serve as the subject matter expert (SME) in global operations and lead transformational initiatives for our cross-border fulfillment network. This strategic role will architect and implement complex operational solutions for Out of Country (OOC Global Mile) and Seller operations, while...

  • Customer Service Tools Operations

    Há 6 dias

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$40.000 - R$60.000 por ano

    We're Hiring: Customer Service Tools OperationsKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We...

  • Subject Matter Expert – Operational Risk Management

    Há 2 dias

    São Paulo, São Paulo, Brasil dss+ Tempo inteiro R$120.000 - R$360.000 por ano

    Allow us to introduce ourselves At dss+, we are not just your average operations consulting firm; we are implementers and change makers. Our passion lies in engaging organisations to craft resilient and sustainable businesses, guiding them through transformational changes in safety, risk and resilience and through their energy transition. We take the...