Rider Experience Research Expert

Há 2 dias

São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$90.000 - R$120.000 por ano

About Keeta

Keeta
is the international subsidiary of
Meituan
, a global giant in the delivery sector, and it's on an
ambitious mission: to revolutionize the delivery of food and consumer goods worldwide.
Our motto is simple yet powerful:
"We help people eat better, live better."
Guided by this principle, we bring innovation and technology to the global stage.
With over 1,000 team members around the world
, Keeta is in full expansion — and you could be part of this journey

Know more:
Keeta Website

Job Responsibilities:

Lead Rider Experience Research Initiatives:

  • Independently design research questionnaires and optimize questionnaire content by aligning with the characteristics of the rider group and research objectives.
  • Improve questionnaire response and validity rates through strategic design.
  • Regularly produce rider experience research reports that clearly present the current status, trends, and improvement directions of rider experience, providing data support for departmental decision-making.

Establish and Monitor Experience Indicators:

  • Guided by core indicators such as NPS, establish an indicator monitoring and analysis mechanism.
  • Track indicator fluctuations on a weekly/monthly basis, promptly identify anomalies, and investigate root causes.

Drive Cross-Functional Solutions:

  • For identified pain points in rider experience, collaborate with cross-functional teams including technology, product, and customer service departments.
  • Drive the development and implementation of solutions and evaluate the effectiveness of improvement measures in enhancing the rider experience.

Job Requirements:

  • Possess solid data analysis skills, capable of independently completing data extraction, cleaning, and analysis, and adept at identifying problems and opportunities from data.
  • Possess professional questionnaire design skills, able to create targeted and highly reliable/valid questionnaires based on research objectives, and have excellent report writing abilities.
  • Possess excellent cross-departmental communication and collaboration skills, able to effectively drive different teams to solve problems collaboratively, and have strong project execution capabilities and a results-oriented mindset.
  • Have empathy for the rider community, be able to think from the rider's perspective, understand the actual needs and pain points of riders in delivery fulfillment, and possess strong problem-solving skills and innovative awareness.

Position Highlights:

  • Opportunity to contribute to the rapid global expansion of Meituan's delivery business and experience accelerated professional growth.
  • Collaborate with a dynamic, international, and fast-paced team focused on innovation and operational excellence.
  • Join a respectful, hardworking, and supportive environment where continuous learning and teamwork are highly valued.

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