Digital Product Development Analyst

Título do Cargo:

TOYOTA está contratando um (a) Digital Product Development Analyst - SR level (6 months)Localização: Sorocaba

Sobre Nós:

A Toyota opera na América Latina e no Caribe desde 1953, construindo uma sólida reputação de qualidade, confiabilidade e durabilidade de seus produtos na região.

Possui operações em 40 países por meio de 320 concessionárias e 650 pontos de venda, oferecendo 48 modelos de veículos de passeio e comerciais em diferentes segmentos.

Os modelos regionais Corolla, Corolla Cross, Yaris, Hilux e SW4/Fortuner são produzidos em suas fábricas em Sorocaba e Indaiatuba, no Brasil, e em Zárate, na Argentina. Além disso, no Brasil, possui também uma fábrica de motores em Porto Feliz. As fábricas da Toyota na região têm uma capacidade total de produção de unidades por ano.

A empresa também está ativamente envolvida em apoiar as comunidades locais por meio de diversas iniciativas sociais e ambientais, como o Desafio Ambiental Toyota 2050, e um forte compromisso em alcançar a neutralidade de carbono na região por meio de um portfólio diversificado de produtos eletrificados com diferentes tecnologias de propulsão que se adaptam a diferentes matrizes e infraestruturas de energia.

Descrição do Cargo:

Estamos procurando um habilidoso e motivado Digital Product Development Analyst - SR level (6 months) para se juntar ao nosso time de TLAC DCX - Connected Vehicles Operations .

Principais Responsabilidades:

Main activities:

•    Process Management: Develop, implement, and enhance processes involving the dealership network and internal teams, ensuring efficient and high-quality customer service in the connected cars ecosystem.

•    Stakeholder Management: Coordinate and align expectations among various stakeholders, including operations, IT, marketing, and the dealership network, fostering collaboration and synergy.

•    Continuous Improvement: Identify opportunities to optimize workflows, processes, and integrations between internal and external systems, focusing on operational efficiency and customer experience.

•    KPI & Metrics Management: Monitor and analyze performance indicators such as NPS, customer satisfaction metrics, and operational KPIs, driving continuous operational improvements.

•    Solution Development: Collaborate with the IT team to ensure the implementation of technological solutions that meet the needs of users and the dealership network while maintaining service excellence.

•    Call Center Alignment: Ensure that the call center  adopts best practices and follows the guidelines of the connected cars program by providing ongoing training and support.

•    Dealership Alignment: Ensure that the dealership network adopts best practices and follows the guidelines of the connected cars program by providing ongoing training and support.

•    Innovation & Proactivity: Develop and propose innovative solutions to optimize customer service and internal processes, leveraging technology and industry best practices in the automotive and connected services sectors.

Requirements (Graduation): College degree: (business administration, engineering or related areas). 

Behavioral requirements (e.g., communicative, analytical due to report analysis, etc):

• Communication Skills: Ability to present complex information in a clear and concise manner, for different audiences (both internal team and external partners, e.g. dealers);

• Processes Management: Experience in processes creation and optimization, particularly in environments with multiple internal and external stakeholders;

• KPIs & Metrics Management: Experience with data analysis, NPS, performance indicators  and quality metrics;

• Problem Solving: Ability to identify issues (kadais), identify root causes and propose counter measures;

• Teamwork: Ability to work with teams from different stakeholders to reach strategic objectives;

• Results oriented: Focus on delivering results, with strong sense of urgency and focused in problem solving;

• Proactivity, organization and collaboration skills;

• Leadership skills: ability to manage projects with agility and efficiency.

• Ability to manage projects in an agile and efficient manner, ensuring high-impact deliveries.

• Connected Cars Experience: Knowledge or experience in the connected cars sector will be a strong advantage.

Experience:

Mandatory:

• Digital Products & Services: Experience in developing, managing, or implementing digital solutions, including apps, platforms, and connected services.

Desirable:

• Dealership Processes and/or Service Engineering and/or Call Center processes: Knowledge of dealership operations, customer service workflows, or experience in service engineering to optimize processes and enhance the customer experience or call center customer handling and care.

• Experience in automotive, technology, or connected services industries will be a plus.

Desirable courses:

Agile Methodologies: Experience with agile frameworks such as Scrum and Kanban;
Lean Six Sigma: Knowledge of process optimization and continuous improvement.

Language:
Portuguese (Mandatory)/  Spanish (Desirable) / English (mandatory)

Requisitos:

Qualificações Preferenciais:

ADAPTAGILITY (5), CHALLENGE (5), CUSTOMER (5), DELIVER (5), English, GROW (5), LEAD (5), TLAC - University's degree

O que Oferecemos:

• Remuneração e benefícios compatíveis com o mercado;
• Horários flexíveis de trabalho para áreas administrativas;
• Oportunidade de conhecer e aprender o "Toyota Way" diariamente;
• Liberdade para construir sua própria trajetória de carreira;
• Ambiente inclusivo, multicultural e em constante mudança.

Quem Estamos Procurando?

Estamos procurando talentos com os mais diversos perfis, áreas de atuação e em todas as cidades do país, que estejam dispostos a colaborar com nossa jornada de transformação, enxergando desafios como oportunidades de desenvolvimento e aprendizado. Valorizamos a diversidade para que possamos continuar aprendendo e inovando a partir de diferentes perspectivas.

Se você está à altura deste desafio, candidate-se agora

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