Sr. Business Process Specialist

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

• Don't forget to include a resumé in English in your profile in Workday
• Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.

Job Description:

As a Business Process Specialist at Caterpillar, you will lead key aspects of the Modern Order Management transformation initiative, leveraging your process expertise, facilitation skills, and solution knowledge to drive continuous improvement and modernization.

What you will do:

• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
• Answers customer and field support questions; provides guidance for product integration and infrastructure issues.
• Support program management activities across the program that include communications, business unit engagement, roadmap maintenance, business process development and project reviews.
• Ensure alignment with overall program direction while advancing capability development
• Identify opportunities for continuous improvement in solution delivery
• Define business processes and document business requirements to be shared with our Caterpillar partners for solution development and execution
• Lead global cross functional project teams to improve order management processes and systems that can span multiple organizations.
• Conduct change management activities, including training, documentation and roles & responsibility definition
• Leverage technology to enable process efficiency, data analysis and process capability
• Work with peers on process integration opportunities; including Caterpillar Dealer and Supply Chain processes
• Support other Modern Order Management execution teams, including training and global update meetings.
• Leverage Lean thinking & methodologies
• Utilize multiple mediums of communication including email, presentations, meetings, instant messaging, Caterpillar social media, etc. to reach business partners.

Skills:

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Agile Executor: Ability to simultaneously work on multiple projects of different sizes.

Basic requirements:

• Bachelor's degree, preferably in Business, Supply Chain or Marketing
• Experience working with SAP Ordering
• Progressive experience in sales, marketing, or business development, with expertise in order management, dealer operations, business process design and leadership, and project management.
• Pre-Advanced English

Top candidates will also have:

• SAP template experience
• Working knowledge of ordering systems (preferably related to Caterpillar machine prime product, but can include engines, parts or work tools ordering systems)
• General understanding of the Caterpillar organization, products, policies, and procedures
• Strong understanding of Caterpillar's order management process and dealer organizations
• Experience across multiple functional areas
• Experience with lean principles and practices
• Ability to adapt to multiple cultures and countries
• Additional language capability

Additional Information:

This role may travel up to 25% of the time.

Note: This position requires the candidate to work on-site five days a week.

Some of the offered benefits*:

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
• Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ; ), and official Caterpillar emails are mandatory followed by the domain Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link:

Posting Dates:

setembro 9, setembro 15, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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