ACES Process Specialist, ACES
Há 6 dias
As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.
Key job responsibilities
Being the Subject Matter Expert (SME) on all operational processes
Leading process integration efforts at our Delivery Stations (DS)
Leading Continuous Improvement initiatives
Owning and managing change on a granular level
Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
Make sure that we are always delivering the best possible service to our customers
A day in the life
You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:
- Station Ops
- Last Mile team/Delivery Service Providers (DSP)
- Learning
- Finance
- HR
- Loss Prevention
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
About the team
The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.
- Bachelor's degree
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience with six sigma tools and Lean techniques
- Experience in program or project management
- Speak, write, and read fluently in English
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Six Sigma Black Belt, or experience in design review process to incorporate electrical, mechanical, automation controls solutions to drive equipment reliability and standards
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
ACES Process Specialist, ACES
Há 6 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.Key job...
-
ACES Process Specialist, ACES
Há 6 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$60.000 - R$120.000 por anoAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.Key job...
-
ACES Process Specialist, ACES
Há 6 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoDESCRIPTIONAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday. ...
-
ACES Process Specialist
Há 6 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$60.000 - R$120.000 por anoAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Middle Mile operation, one of the fastest growing operations at Amazon Brazil. Middle Mile is a transportation...
-
ACES Process Specialist
Há 6 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$60.000 - R$120.000 por anoDESCRIPTIONAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Middle Mile operation, one of the fastest growing operations at Amazon Brazil. Middle Mile is a...
-
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$80.000 - R$120.000 por anoDo you have an obsession with innovation? Do you have proven analytical capabilities, the ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and the ability to dive deep, find root cause, and permanently eliminate defects? If so, this opportunity may be for you.As an ACES Project Manager...
-
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoDESCRIPTIONDo you have an obsession with innovation? Do you have proven analytical capabilities, the ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and the ability to dive deep, find root cause, and permanently eliminate defects? If so, this opportunity may be for you. As an ACES...
-
Process Documentation Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil PST Tempo inteiro R$12.000 - R$24.000 por anoJob SummaryWe are seeking a part time Process Documentation Specialist to join our team . Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations.Duties1. Process ModelingCreate and...
-
Consultor de Transformação de Negócios
2 semanas atrás
São Paulo, São Paulo, Brasil ACE Cortex Tempo inteiro R$80.000 - R$120.000 por anoEssa oportunidade é para ACE Cortexe faz parte da holding ACE VenturesA ACE Cortex é uma consultoria de inovação que desenvolve soluções personalizadas para cada cliente, com um modelo de trabalho em parceria desde a descoberta até o desenvolvimento dos projetos. Com mais de 200 clientes e mais de 400 projetos de inovação realizados, a empresa...
-
Trainee engenheiro mecanico
1 semana atrás
São Paulo, São Paulo, Brasil AC&E Tempo inteiro R$30.000 - R$45.000 por anoA ACE do Brasil, empresa especializada em engenharia de segurança de máquinas, certificações e adequações industriais conforme NR-12, NR-10 e normas internacionais ISO/IEC, está em busca de um Engenheiro Mecânico Trainee para integrar nosso time técnico.Perfil desejado• Recém-formado em Engenharia Mecânica (até 2 anos de conclusão);•...
