
ACES Process Specialist
1 dia atrás
Key job responsibilities
- Being the Subject Matter Expert (SME) on all operational processes
- Leading process integration efforts at our Delivery Stations (DS), Sort Centers, and Fulfillment Centers
- Leading Continuous Improvement initiatives
- Owning and managing change on a granular level
- Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
- Work with teams across all network planning stages to identify opportunities for improvement
- Make sure that we are always delivering the best possible service to our customers
A day in the life
You will be working closely with other teams across all miles to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:
- Deliver Station, Sort Center, FC Ops
- Learning
- Finance
- HR
- Loss Prevention
- Supply Chain
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
About the team
The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.
Basic Qualifications:
- Experience using data and metrics to drive improvements
- Bachelor's degree
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in an operational role
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Experience in program or project management
- Speak, write, and read fluently in English
Preferred Qualifications:
- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
- Six Sigma Black Belt
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
ACES Process Specialist, ACES
1 dia atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$60.000 - R$120.000 por anoAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.Key job...
-
ACES Process Specialist, ACES
1 dia atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.Key job...
-
ACES Process Specialist, ACES
1 dia atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoDESCRIPTIONAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday. ...
-
ACES Process Specialist, ACES
1 dia atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por anoDESCRIPTIONAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday. ...
-
ACES Process Specialist
1 dia atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$60.000 - R$120.000 por anoDESCRIPTIONAs an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Middle Mile operation, one of the fastest growing operations at Amazon Brazil. Middle Mile is a...
-
Especialista de Procesos y Proyectos
4 semanas atrás
São Paulo, São Paulo, Brasil ADP Tempo inteiroResponsabilidadesLiderar proyectos globales y estratégicos de alta complejidad, garantizando el uso de la metodología adecuada; Gestionar proyectos, cambios (Change management) y riesgos, con el objetivo de brindar soluciones sostenibles, generar una mejor experiencia del cliente y reducir el esfuerzo; Gestionar los plazos acordados y el alcance definido;...
-
Process Specialist Pleno
1 semana atrás
São Paulo, São Paulo, Brasil Givaudan Tempo inteiro R$90.000 - R$120.000 por anoDiscover your potentialby embracing our culture of learning.Find out more aboutyour recruitment journey with us.Process Specialist PlenoJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired...
-
Process Documentation Specialist
Há 7 dias
São Paulo, São Paulo, Brasil PST Tempo inteiro R$12.000 - R$24.000 por anoJob SummaryWe are seeking a part time Process Documentation Specialist to join our team . Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations.Duties1. Process ModelingCreate and...
-
Unlock Your Potential as a Financial Process Specialist
3 semanas atrás
São Paulo, São Paulo, Brasil beBeeAnalytical Tempo inteiroFinancial Process Specialist We are seeking a highly motivated and detail-oriented Financial Process Specialist to join our team. As a key member of our global finance team, you will be responsible for driving financial processes and ensuring compliance across the organization. Job Description: As a Financial Process Specialist, you will work closely with...
-
Process Specialist
4 semanas atrás
São Paulo, São Paulo, Brasil Wellhub Tempo inteiroOverview Process Specialist - Fraud & CX Prevention role at Wellhub. Location: São Paulo. You will join the CX Processes and Quality team and help map, optimize, and document processes that empower our CX Prevention agents to provide seamless and effective support. The Opportunity We are hiring to enhance the customer experience while safeguarding the...