Customer Success
2 semanas atrás
Descrição:
- Atuar como ponto de contato principal para os clientes, garantindo uma comunicação clara e eficaz.
- Compreender as necessidades dos clientes e oferecer soluções que maximizem o valor do produto ou serviço.
- Desenvolver e manter relacionamentos sólidos com os clientes, promovendo a satisfação e a fidelização.
- Realizar reuniões regulares com os clientes para discutir progresso, desafios e oportunidades de melhoria.
- Identificar e antecipar possíveis problemas, propondo soluções proativas para garantir a continuidade do sucesso do cliente.
- Colaborar com equipes internas, como vendas e suporte, para garantir que as expectativas dos clientes sejam atendidas.
- Monitorar métricas de sucesso do cliente e elaborar relatórios para a gestão.
- Conduzir treinamentos e workshops para capacitar os clientes no uso do produto ou serviço.
- Participar de iniciativas de melhoria contínua, contribuindo com feedbacks e sugestões para aprimorar processos e produtos.
Requisitos:
- Experiência prévia em CS, atendimento ao cliente ou suporte técnico.
- Conhecimento em métricas de sucesso do cliente.
- Habilidade em resolver problemas e tomar decisões de forma autônoma.
- Excelentes habilidades de comunicação verbal e escrita.
- Capacidade de trabalhar em equipe e colaborar com diferentes departamentos.
- Foco em resultados e satisfação do cliente.
Diferenciais:
- Certificações e/ou cursos em Customer Success ou áreas relacionadas.
- Conhecimento em marketing digital.
- Conhecimento em ferramentas de CRM e gestão de projetos.
Benefícios:
No benefit specified
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