User Experience Operation

Company Overview:

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview:

• Be responsbile for in-app resources, balancing user experience and transaction volume.
• Monitor the traffic conversion efficiency across internal and external channels daily, promptly identify reasons for changes and discover business opportunities.
• Based on the phased business objectives, complete the design of operation plans, coordinate resources from product, development, and other business departments to promote launch. Use A/B testing and data analysis to quickly gain insights and continuously iterate strategies.
• Manage product requirements related to traffic and shopping guide, drive the planning and implementation by the product and research teams, and control launch risks.
• Be responsible for innovative projects in the traffic direction, completing project planning and execution.

Role Responsibilities:

• Key position in New business, opportunity for growth;
• Access to comprehensive business strategies, challenging;
• Global working environment;

Role Qualifications:

• Work experience in e-commerce/O2O traffic operations, user operations, strategy operations, or related fields.
• Strong logical thinking and framework-building skills, able to present work outputs in an organized manner.
• Proficient data analysis skills, skilled in using SQL for data extraction, capable of independently completing complex special-topic data analyses.
• Strong self-motivation, willing to take on challenges, and responsible for delivering work results.
• English and Chinese proficiency sufficient for use as working languages.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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