Retail Hardgoods Sales Associate

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Employee housing program
• 401k with up to 5% company match & immediate vesting
• Discounted onsite daycare
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

A Retail Sales Associate hardgoods sales employee must possess excellent sales skills. They must be outgoing, personable, and an active listener. Associates assist customers in the selection, demo, and sales of ski and snowboard equipment, apparel, equipment, and accessories. Maintain the demo fleet and assist with boot sales. Associate will sell products through the point of sale, handle cash, and credit cards. They must be familiar with retail shop merchandise as well as additional resort products and services. Duties include maintaining displays of products and restocking merchandise, researching product features and sharing knowledge with co-workers, assisting with merchandise check-in and internal transfers. Staff also assist with store merchandise security by providing excellent customer service and responding to inventory control alarm systems in accordance with defined procedures.

Essential Functions/Major Responsibilities

Morning Set Up

• Log on to the POS System, count the bank amount
• Review equipment reservations, preset bindings where possible
• Check retail hard goods displays for neatness & price tags, inventory levels

Equipment Check Out

• Assist in the choice of demo equipment for guests
• Ensure guests properly fill out rental forms and sign releases
• Adjust and torque test bindings to the manufacturer's recommendations, document settings, and sign forms
• Explain the use of equipment, release of liability, and potential for loss of equipment

Cashiering

• Understand all procedures for the cash registers process retail sales

Product Knowledge/Expertise

• Alpine skis (current and historical), boots, and bindings
• Snowboards, bindings, and boots
• Misc. accessories, waxes, tuning supplies
• Softgoods and apparel

Use and Care of Tools and Equipment

• Ski Binding Calibrator binding tester
• Hot Waxing irons
• Miscellaneous hand tuning tools
• Practice safe work habits while using tools and equipment

Demo Equipment Maintenance

• Inspect equipment upon demo return
• Tune, Repair & Wax equipment as needed
• Inspect bindings based on the schedule provided by the supervisor
• Practice safe operating procedures while using all tools and machines

Sales of Product

• Greet customers and determine their needs
• Assist in guests' selection of equipment using product knowledge
• Actively pursue sales opportunities
• Handle phone orders and shipping

Closing Procedures

• Ensure that all equipment is returned
• Tag any reserved equipment for the following day
• Follow procedures for closing register (client close)

Housekeeping of work areas –clean and vacuum as needed

• Demo benches and counters
• Boot sales area
• Hot waxing area

Maintain Inventory

• Replenish stock from the warehouse as needed
• Assist in the transfer of items from warehouse inventory to Sunrise or XC Center
• Ensure adequate product stock exists for the day's business

Store Security

• Greet customers as they enter, make eye contact
• Monitor traffic and merchandise in and out of the dressing room
• Watch entry and exits
• Do not leave the store without proper staff coverage

Secondary Function

Assist retail salespeople in the sales of all products in retail stores. Assist in retail warehouse organization and restocking products on the floor. Any other tasks managers, supervisors, or leads need assistance with.

Job Scope

Bachelor Ski and Sport is known as one of the premier specialty shops in the Northwest. The technicians are known for their boot-fitting skills and equipment expertise. The team works together in a very fast-paced atmosphere. Our staff is required to be knowledgeable and professional. Our staff must be passionate about the sport and willing to use their knowledge to assist our guests in selecting the best products for them. Retail Associate Hardgoods employees are responsible for all of the essential functions listed above.

Interpersonal Contacts

Guests, Mountain Ambassadors, Marketing and Group sales, Shipping and Receiving, Patrol, Fellow employees.

Specific Job Skills

• License/Certifications: Must pass certification tests with binding manufacturers.
• Technical: Boots fitting knowledge, knowledge of equipment performance, construction, and selection.
• Physical Capabilities: Working with hand tools, some power tools, grinders, and drills.

Education/Related Experience

• Minimum education required: High School Diploma or equivalent
• Minimum time in related position: 1 year rental experience preferred, previous sales experience preferred

Current Hiring Rate: $ /hr

Minimum Age Requirement: 18+

Come Work Where You Play

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.