Retail Associate 1

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

A Retail Sales Associate must possess excellent sales skills. They must be outgoing, personable, and an active listener. Associates assist customers in the selection and sales of outerwear, apparel, equipment, accessories, ski, snowboard, and all other products in the store. Associate will sell products through the point of sale, handle cash, and credit cards. They must be familiar with retail shop merchandise as well as additional resort products and services. Duties include maintaining displays of products and restocking merchandise, researching product features and sharing knowledge with co-workers, assisting with merchandise check-in and internal transfers. Staff also assist with store merchandise security by providing excellent customer service and responding to inventory control alarm systems in accordance with defined procedures.

Essential Functions/Major Responsibilities

Prepare Sport Shop for Opening- Organize merchandise fixtures, zip garments, and face merchandise.- Restock products.- Check the dressing room for products, cleanliness.

Customer Sales- Greet customers and answer questions.- Offer exceptional customer service and ensure the guest has options for purchase.- Sell services and aid with purchase selections, assist with special orders.

Cashiering- Operate POS cash register transactions.- Handle merchandise returns in accordance with the return policy.- Handle discounts, markdowns, and employee discounts.- Understand and complete POS opening and closing procedures.

Merchandising and Maintenance- Check all display fixtures daily.- Create appealing displays of products.- Clean, dust, and vacuum as needed.

Product Knowledge- Research product materials for features and benefits.- Share knowledge of products with team members.- Develop and maintain knowledge of all product categories.

Merchandise Check-in and Pricing- Verify the packing slip for accuracy.- Record items on receiving worksheets.- Attach price labels to items.

Attend Staff Meetings / Trainings- Attend staff meetings as scheduled.- Maintain overall resort /programs knowledge.- Attend vendor clinics as scheduled.- Participate in the mentorship of new staff.

Safety and Risk Management- Document safety concerns on the safety huddle form and share with co-workers.- Know how to contact Ski Patrol, dispatch, and know the location of Mountain Medical.- Complete all required release forms accurately and maintain records according to departmental standards.

Store Security- Greet customers as they enter so they know you recognize them.- Monitor entry and exit traffic and merchandise in and out of the dressing room.- Provide good customer service so customers don’t feel neglected.- Do not leave store without proper staff coverage.

Maintain Inventory- Restock items from warehouse inventory.- Check all items for present and accurate labels and pricing.- Utilize defective merchandise tags and return to the warehouse procedure.- Ensure adequate product stock exists for the day’s business.

Secondary Function- Assist in Hardgoods sales or demo operations- Support remote retail outlets and retail warehouse operations- Assist with defective merchandise returns- Assist in the new merchandise check-in process- Any other tasks asked of my manager, supervisor, or lead

Job Scope

Gravity Sports at Mt Bachelor is a premier resort specialty ski and snowboard shop that transitions to downhill mountain bike, hiking, and outdoor gear in summer. Our staff is required to be knowledgeable and professional. Our staff must be passionate about sports and willing to use their knowledge to assist our guests in selecting the best products for them. Our staff must be passionate about the sport and willing to use their knowledge to assist our guests in selecting the