Service Coordinator

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil Consilium Safety Tempo inteiro R$40.000 - R$60.000 por ano

About Us
At Consilium Safety, we don't just create technology—we deliver solutions that protect people, assets, and the planet. As a global leader in fire and gas safety, we serve critical industries including marine, energy, rail, and construction. With over 100 years of expertise and 55 offices worldwide, we combine deep industry knowledge with cutting-edge innovation to shape the future of SafetyTech.

Job Summary
We are looking for a Service Coordinator based in Rio de Janeiro. The Service Coordinator is responsible for planning, organizing, and monitoring service activities, including customer support cases, warranty matters, and Annual Performance Tests (APT). You will ensure that all service operations run efficiently and consistently, maintaining the highest standards of customer satisfaction.

Key Responsibilities

  • Respond to customer inquiries within 24 hours.
  • Plan and schedule service engineer attendances in line with the Consilium After Sales handbook and customer requirements.
  • Prepare and deliver accurate quotations for service activities.
  • Collect, store, and manage all service-related documentation in Consilium CRM and local servers.
  • Review service documentation and generate final customer invoices within seven days of completion.
  • Ensure necessary spare parts are prepared, allocated, and delivered for service attendances.
  • Maintain CRM records and adhere to company processes for service cases, NCRs, FAQs, and other mandated procedures.
  • Assist in training colleagues and external customers as required.
  • Promote safety awareness, contributing to accident prevention and maintaining a clean, organized workspace.
  • Conduct physical inventory counts as needed.
  • Perform additional duties as assigned.

Preferred Education & Experience

  • High school diploma required; relevant degree or certification preferred.
  • Proficient in English (written and verbal).
  • Well-organized, quick learner, and able to work effectively in a team environment.
  • Strong decision-making skills in a fast-paced technical environment, with a focus on customer satisfaction.

Why Join Us?

  • Competitive salary and benefits.
  • Opportunities for career growth within a dynamic, expanding organization.
  • A diverse and inclusive culture that values teamwork and creativity.
  • Make a meaningful impact on the safety of industries worldwide.

Apply Now
If you're ready to learn, contribute, and grow, apply today and help us shape the future of SafetyTech.

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