Customer Support Intern

Location: Caxias do Sul - Hybrid

Contract: Internship

Work Hours: 6h/day - 08:00 to 15:00

People with disabilities are welcome at Cyncly

About Us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing, and content software and solutions for the retail, design, and manufacturing industries. After a merger in 2021 between Compusoft, 2020 Technologies, and their affiliates, Cyncly brings over 35 years of industry experience. We provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems, and enterprise resource planning (ERP).

Cyncly serves more than 70,000 customers across 100 countries, with operations spanning North America, Europe, South America, Asia Pacific, and Africa. We are committed to fostering an inclusive and diverse environment where all perspectives are valued and celebrated.

About the role

This is an exciting opportunity to gain hands-on experience in customer service, technical support, and the living space industry. Over the extension of the contract, you will rotate across different business areas – Kitchen, Bathroom, Furniture & Retail (KBFR), Flooring, and Windows, Doors & Glass (WDG) – to develop a broad foundation in customer engagement and problem-solving.

You will work closely with experienced Team Leads and Support Agents, learning how to deliver exceptional service to our customers, manage tickets, follow processes, and understand the metrics that drive successful support operations.

What you'll learn and do (Main Responsibilities)

• Customer Service Excellence: Handle incoming tickets and requests, building strong communication and empathy skills.

• Problem solving: Develop investigative thinking to diagnose and resolve technical and product-related issues.

• Processes & Metrics: Learn the core processes, SLAs, and KPIs that underpin global support operations.

• Collaboration: Work alongside team leads and cross-functional colleagues to ensure smooth customer experiences.

• Industry knowledge: Gain insight into the global living space software industry and how our products support customers worldwide.

What we're looking for

• Currently enrolled in a university program in IT, Computer Science, Engineering, Business, or related fields.

• Advanced English (C1+).

• Strong interest in customer service, technology, and problem-solving.

• Excellent communication, empathy, and interpersonal skills.

Self-motivated, curious, and eager to learn in a fast-paced environment.

What we can offer you at Cyncly

• National Medical Health Plan (Unimed);

• National Dental Assistance (Unimed);

• Maternity & Paternity extension leave;

• Life Insurance;

• Meal/ Restaurant allowance (Alelo Tudo);

• Home office allowance (if applicable);

• Education Platforms and training funding;

• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);

• Annual Profit Sharing Program;

• Education allowance;

• DayOff as a birthday gift;

Agreement with pharmacies, restaurants and theaters.

Working for us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.

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