CRM Gaming Specialist

Há 4 dias

São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro R$40.000 - R$80.000 por ano

We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?

The Team
You will be joining a vibrant and diverse team of Product & CRM professionals who work collaboratively to continuously improve our processes and explore new ways to engage with our customers. Our mission is to provide an outstanding customer experience and foster long-term relationships.

Let's start with the role
The
CRM Gaming Specialist
will play a key role in driving localized product excellence by ensuring continuous alignment between HQ product roadmaps and local market needs. This role will oversee planning, performance analysis, customer experience feedback, and operational execution to optimize business impact. The ideal candidate is detail-oriented, data-driven, and comfortable collaborating across cross-functional teams, including Product, Trading, CRM, Marketing, and Customer Experience.

As a CRM Gaming Specialist, you will:

  • Own and manage homepage planning in alignment with local CRM and commercial priorities.
  • Collect and synthesize customer experience (CX) feedback, turning insights into actionable product or process improvements.
  • Conduct competitive monitoring to benchmark features, promotions, and CRM tactics, sharing insights with the wider team.
  • Track and analyze performance data, identifying opportunities for optimization and highlighting issues early.
  • Collaborate closely with HQ Product teams, following up on product requests, roadmap items, and localization needs.
  • Ensure alignment with CRM & Marketing to deliver cohesive and timely campaigns and product support.
  • Perform regular local product audits (PRD auditing) to ensure feature configurations, offers, and UX align with strategic goals.

What you'll bring

  • Relevant experience in CRM, Product Operations, or a similar role within a tech, e-commerce, or gaming/betting company.
  • Strong analytical mindset and confidence working with performance data and KPIs.
  • Excellent organizational and planning skills, with proven experience in campaign/calendar management.
  • Ability to coordinate with teams across different time zones and functions & communicate clearly and concisely across product and business teams.
  • Understanding of customer journeys and lifecycle marketing principles.
  • Ability to define a set of requirements that pinpoint business challenges.
  • Eager to work in a fast-paced product environment, constantly striving to enhance our product offering and user experience.
  • Business-level English.

Recruitment Privacy Notice
Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

  • CRM Gaming Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro R$4.500 - R$9.000 por ano

    The TeamYou will be joining a vibrant and diverse team of Product & CRM professionals who work collaboratively to continuously improve our processes and explore new ways to engage with our customers. Our mission is to provide an outstanding customer experience and foster long-term relationships.Let's start with the roleThe CRM Gaming Specialist will play a...

  • CRM Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Brilliant Gaming L.L.C. Tempo inteiro R$40.000 - R$60.000 por ano

    We are a dynamic leader in the iGaming industry, building a next-generation entertainment brand and we're looking for a  CRMSpecialist  withstrong experience on iGamingRole:  CRM Specialist  (iGaming Experience)As a CRM Specialist, you will be the engine of our player communication strategy. You will be responsible for executing targeted campaigns that...

  • Treasury Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro R$40.000 - R$80.000 por ano

    Let's start with the roleKaizen Gaming Brazil, the local operator of the Betano brand, is seeking a Senior member of our growing treasury team This role, reporting to the Treasury Manager, is expected to bring knowledge and expertise, while contributing to the overall Treasury team in various levels. The Treasury Specialist will be responsible for managing...

  • Gaming Community Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil Logitech Tempo inteiro R$30.000 - R$60.000 por ano

    Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Gaming Community Specialist The Role:Logitech is looking for a Gaming Community Specialist to work in Brazil adapting and executing the Global Social Media and Influencer Strategy, to raise brand awareness and...

  • Operations Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro R$80.000 - R$120.000 por ano

    Let's start with the roleThe Operations Specialist will play a pivotal role in driving strategic initiatives and improving operational efficiency across local Operations teams (Customer Service, Backoffice, and related areas). This professional will partner with both local and global stakeholders to diagnose problems, design solutions, and coordinate...

  • Gerente de CRM

    2 semanas atrás

    São Paulo, São Paulo, Brasil Esportes Gaming Brasil Tempo inteiro R$80.000 - R$120.000 por ano

    Assumirá a liderança estratégica, técnica e operacional do CRM e incentivos do grupo, com a missão de potencializar a retenção, engajamento e fidelização da base de clientes. A posição exige domínio técnico, visão de negócio e capacidade de gestão de pessoas para estruturação e utilização dos dados para entregar experiências relevantes e...

  • CRM Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil BairesDev Tempo inteiro

    At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position,...

  • Gerente de CRM

    2 semanas atrás

    São Paulo, São Paulo, Brasil Grupo Esportes Gaming Brasil Tempo inteiro R$90.000 - R$120.000 por ano

    Assumirá aliderança estratégica, técnica e operacionaldo CRM e incentivos do grupo, com a missão de potencializar a retenção, engajamento e fidelização da base de clientes. A posição exige domínio técnico, visão de negócio e capacidade de gestão de pessoas para estruturação e utilização dos dados para entregar experiências relevantes e...

  • Referral Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Vertu Agent Tempo inteiro R$40.000 - R$60.000 por ano

    OverviewWe are seeking a detail-oriented and organized professional to join our medical team as a Referral Specialist. The ideal candidate has experience managing patient referrals, coordinating with specialists, and following up on leads using CRM tools. This role supports clinical and administrative staff by ensuring referrals are processed efficiently and...

  • Talent Acquisition Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil Wibit Consulting & Services (WibitCS) Tempo inteiro R$40.000 - R$60.000 por ano

    We are working with a leading B2B solution provider supporting the gaming industry, now looking for a Talent Acquisition Specialist to join their dynamic studios in São Paulo. This is a fantastic opportunity for a driven recruiter to work in a creative, fast-paced, and international environment. Location: São Paulo, Brazil Employment Type: Full-time...