Customer Experience Executive
Há 7 dias
We are looking for a Customer Experience Executive to provide exceptional support to clients of our crypto exchange and help build the structure of our customer support operations. This is a temporary 3-month role with potential extension up to 1 year. The position reports to the Head of Marketing in Brazil. Key Responsibilities Deliver timely and high-quality support to clients via Zendesk and other support channels. Assist clients during onboarding, ensuring smooth adoption of the exchange platform. Troubleshoot and resolve client issues efficiently while maintaining a positive experience. Establish and document CS processes and workflows, laying the foundation for a scalable support team. Monitor customer metrics, including churn, NPS, product adoption, and LTV, and provide actionable insights. Escalate critical issues to Product, Marketing, and CRM teams and collaborate on solutions. Generate reports and updates for the Head of Marketing in Brazil. Share knowledge and best practices with team members and conduct internal training. Qualifications Solid experience in Customer Service or Support roles, ideally in fintech, crypto, exchanges, or digital assets. Experience using Zendesk or similar platforms such as Intercom or Freshdesk. Fluent in Portuguese and English; Spanish is a plus. Proactive, results-oriented, and able to work independently. Able to follow instructions and collaborate effectively with colleagues. Committed to going beyond basic responsibilities to ensure customer satisfaction. Flexible to work across global time zones, including collaboration with Asia.
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Customer Success Executive
Há 7 dias
Brasil ServiceNow Tempo inteiro R$90.000 - R$120.000 por anoCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer experience business analyst- brazil
1 semana atrás
Brasil Keeta Tempo inteiroWe're Hiring: Customer Experience Business Analyst! Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
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Product experience designer
Há 2 dias
Brasil Customer Intelligence Inc. Tempo inteiroOportunidade para Product Experience Designer – Brasil (São Paulo | Híbrido) Você é apaixonado por criar experiências digitais de impacto? Estamos buscando um Product Experience Designer para atuar em parceria com a Mastercard Advisors , liderando a concepção e desenvolvimento de soluções digitais inovadoras. Localização : São Paulo (modelo...
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Coordenador customer experience
Há 5 dias
Brasil Hays Tempo inteiroOportunidade em grande empresa | Temporário | Coordenador Customer Experience - CX Atuação: Híbrido | 2 dias presenciais e 3 dias Home - SP Coordenador Customer Experience - CX (Temporário 6 meses) Atividades: Gerenciar e otimizar as operações de atendimento ao cliente em diversos canais (multicanal); Desenvolver e implementar estratégias focadas em...
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Customer experience specialist
2 semanas atrás
Brasil Atrium Educação Tempo inteiroREQUISITOS• Experiência prévia em Customer Success ou Atendimento a Clientes Premium, de preferência em educação executiva, consultoria ou programas de mentoria.• Excelente comunicação oral e escrita, com habilidade para construir relacionamento de confiança e proximidade.• Capacidade analítica para interpretar métricas de...
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Customer Success Account Manager
Há 3 dias
Brasil Microsoft Tempo inteiro R$104.000 - R$156.000 por anoBuilds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer...
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Territory Account Executive
1 semana atrás
Brasil Diligent Corporation Tempo inteiro R$80.000 - R$200.000 por anoPosition Overview: The Territory Account Executive is responsible for driving revenue growth for existing and new accounts for all products. Success in this position is measured by increasing the products used by existing customers, moving existing customers to the Diligent One platform, and selling the Diligent One Platform to new customers. This...
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Customer service representative
1 semana atrás
Brasil Pentasia Tempo inteiroThe Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company’s sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in...
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Customer success specialist
2 semanas atrás
Brasil SupportYourApp Tempo inteiroPassionate about the world of tech? What if you had a chance to be a part of the world's leading Saa S, Software, or Hardware solutions? Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
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Implementation specialist jr
Há 5 dias
Brasil Customer Intelligence Inc. Tempo inteiroJoin Customer Intelligence Inc. and Shape the Future of Payments in LATAMRight now, we are looking for top talent to join an exciting project with MC (Mastercard) — a global leader in the payments ecosystem. If you’re passionate about technology, payments, and making a direct impact on the digital economy, this opportunity is for you. Who We’re Looking...
