Customer Experience Executive
Há 7 dias
We are looking for a Customer Experience Executive to provide exceptional support to clients of our crypto exchange and help build the structure of our customer support operations. This is a temporary 3-month role with potential extension up to 1 year. The position reports to the Head of Marketing in Brazil. Key Responsibilities Deliver timely and high-quality support to clients via Zendesk and other support channels. Assist clients during onboarding, ensuring smooth adoption of the exchange platform. Troubleshoot and resolve client issues efficiently while maintaining a positive experience. Establish and document CS processes and workflows, laying the foundation for a scalable support team. Monitor customer metrics, including churn, NPS, product adoption, and LTV, and provide actionable insights. Escalate critical issues to Product, Marketing, and CRM teams and collaborate on solutions. Generate reports and updates for the Head of Marketing in Brazil. Share knowledge and best practices with team members and conduct internal training. Qualifications Solid experience in Customer Service or Support roles, ideally in fintech, crypto, exchanges, or digital assets. Experience using Zendesk or similar platforms such as Intercom or Freshdesk. Fluent in Portuguese and English; Spanish is a plus. Proactive, results-oriented, and able to work independently. Able to follow instructions and collaborate effectively with colleagues. Committed to going beyond basic responsibilities to ensure customer satisfaction. Flexible to work across global time zones, including collaboration with Asia.
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Customer Success Executive
Há 7 dias
Brasil ServiceNow Tempo inteiro R$90.000 - R$120.000 por anoCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer Success Manager
4 semanas atrás
Brasil Guidewire Software Tempo inteiroOverviewJoin to apply for the Customer Success Manager role at Guidewire Software.The Customer Success team focuses on creating engaged customer advocates who maximize the value of their Guidewire investments. The Customer Success Manager (CSM) oversees the strategy and execution of their customer portfolio, driving engagement, satisfaction, retention, and...
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Pharma & Dietary Supplements Sales Executive
3 semanas atrás
Brasil Disproquima group Tempo inteiroPharma & Dietary Supplements Sales Executive We are currently recruiting a new Pharma & DS Sales Executive in Brazil. DetailsWe are currently recruiting a new Pharma & DS Sales Executive Area Sales Manager , to sell value-added ingredients of pharmacy and nutra to manufacturers in Brazil. Your main mission will be selling and giving technical support to our...
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Pharma & Dietary Supplements Sales Executive
3 semanas atrás
Brasil DISPROQUIMA Tempo inteiroPharma & Dietary Supplements Sales Executive We are currently recruiting a new Pharma & DS Sales Executive in Brazil. Details We are currently recruiting a new Pharma & DS Sales Executive Area Sales Manager , to sell value-added ingredients of pharmacy and nutra to manufacturers in Braszil. Your main mission will be selling and giving technical support to...
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Pharma & Dietary Supplements Sales Executive
4 semanas atrás
Brasil Disproquima group Tempo inteiroPharma & Dietary Supplements Sales ExecutiveWe are currently recruiting a new Pharma & DS Sales Executive in Brazil.DetailsWe are currently recruiting a new Pharma & DS Sales Executive Area Sales Manager, to sell value-added ingredients of pharmacy and nutra to manufacturers in Brazil. Your main mission will be selling and giving technical support to our...
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Sales Executive Latam
3 semanas atrás
Brasil tripica Tempo inteiro**Who are we?**We are a young and growing company, with a mission to transform the Telecom BSS and CRM space with our award-winning SaaS platform. We were born in 2016, founded by a talented team who had created and launched the first digital telco play in France.Despite being young, we already got strong recognition from industry bodies and Customers. In...
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Analista de Customer Experience
3 semanas atrás
Brasil Moblix Tempo inteiroDescrição da vaga**Descrição**:**Sobre a Moblix**: Criada em 2019, a Moblix é uma plataforma de comércio digital especializada para o mercado de turismo. A plataforma permite que os clientes desenvolvam sua estratégia de vendas, incluindo a construção de loja online, gerenciamento de pedidos, integração com fornecedores de conteúdo e criação de...
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Head of Customer Success and Implementation
3 semanas atrás
Brasil Remote Jobs Tempo inteiroAbout Pear SuitePear Suite is a mission-driven healthcare technology company transforming how community-based care is delivered. Our platform empowers community health workers, doulas, and other frontline providers with tools to coordinate care, track outcomes, and improve health equity. We partner with organizations serving Medicaid and Medicare...
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Head of Customer Success and Implementation
3 semanas atrás
Brasil Remote Jobs Tempo inteiroAbout Pear Suite Pear Suite is a mission-driven healthcare technology company transforming how community-based care is delivered. Our platform empowers community health workers, doulas, and other frontline providers with tools to coordinate care, track outcomes, and improve health equity. We partner with organizations serving Medicaid and Medicare...
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Territory Account Executive
1 semana atrás
Brasil Diligent Corporation Tempo inteiro R$80.000 - R$200.000 por anoPosition Overview: The Territory Account Executive is responsible for driving revenue growth for existing and new accounts for all products. Success in this position is measured by increasing the products used by existing customers, moving existing customers to the Diligent One platform, and selling the Diligent One Platform to new customers. This...
