Customer Success Manager

1 semana atrás

Guarulhos, São Paulo, Brasil Mize Tempo inteiro

Mize is a Fintech-travel start-up headquartered in Tel Aviv, with additional offices in Argentina, Spain, the UK, the US, China, and India. We leverage high-end technology to address the evolving challenges in the travel industry, delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually.

As a CSM at Mize, you will play a crucial role in building and managing long-term relationships with our clients. You'll be part of an agile team, working alongside welcoming, hard-working, and fun individuals dedicated to influencing the product from overall experience to development. The position is fully remote.

Responsibilities:

  • Building and managing long-term relationships with our clients
  • Enhancing client results and proactively pushing for expansion 
  • Enhancing customer experience through product support
  • Conduct onboarding and training sessions for clients
  • Analyze and provide insights on client-business interactions
  • Utilize data to identify opportunities for improvement and growth
  • Handle customer requests and complaints effectively and promptly
  • Work towards solutions that align with both customer needs and company objectives
  • Manage communication infrastructure to ensure efficient and effective client communication
Requirements
  • 5+ Years of experience in Customer Success roles \ Account Management roles \ Project Management roles
  • Experience within the high-tech industry \ tourism industry, with a proven track record of working with international, multi-divisional, and multi-geographical clients
  • Proficient in Excel and experience working with tools like HubSpot, Zendesk, Monday, or Pipedrive - advantage
  • Knowledge of the Travel domain and industry - advantage
  • Experience working collaboratively with cross-functional teams, including Sales, Products, Marketing, and Services
  • Strong bias for action, tech-oriented, and a resourceful, out-of-the-box thinker capable of solving problems in a fast-growing company
  • Strong organizational skills, attention to detail, multitasking abilities, and the ability to prioritize and meet targets and commitments
  • Previous experience in a hypergrowth startup environment and mindset - advantage
  • English, Spanish and Portuguese - Native level, both Written and Verbal with excellent communication skills a Must

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