Customer Operations Senior Representative

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The Customer Operations / License Management Senior Representative ensures accurate processing of customer orders, revenue, and invoices. This role involves direct interaction with customers and internal stakeholders, handling complex transactions, resolving issues, and contributing to process improvements. The ideal candidate is a proactive problem solver with strong technical and communication skills, capable of working independently and mentoring others.

Order & Contract Transactions Specialist

• Process complex transactions related to licenses, software, services, revenue, and invoices.
• Ensure completeness of proof of business (POB) and delivery across systems.
• Apply deep expertise in rules, policies, and processes.
• Act as a subject matter expert in key operational areas.

Customer Satisfaction Specialist

• Address and resolve complex customer issues with ownership and professionalism.
• Ensure efficient and positive resolution of customer queries.

Stakeholder Collaboration Specialist

• Communicate proactively with internal and external stakeholders regarding order status.
• Resolve interruptions in order processing and enhance stakeholder relationships.
• Promote cross-functional collaboration.

Process Improvement Specialist

• Review and refine policies, procedures, and processes.
• Lead initiatives to improve scalability and customer satisfaction.
• Create process maps and documentation to identify gaps and drive improvements.

Trainer

• Mentor and train team members, especially during onboarding.
• Share knowledge and promote team growth aligned with PTC values.

Personal Development

• Set and pursue personal development goals.
• Continuously assess and improve personal skills and performance.

• Collaboration & Communication: Intermediate; strong interpersonal skills and emotional intelligence.
• Customer Focus: Proficient; action-oriented with a drive for results.
• Analytical Thinking & Innovation: Intermediate; data-driven with creative problem-solving.
• Critical Thinking & Problem Solving: Proficient; able to propose and implement improvements.
• Technology Use: Proficient; operational management and system understanding.
• Developing Others: Intermediate; supports peer learning and training.
• Self-Management: Proficient; resilient and adaptable in a fast-paced environment.
• Alignment with PTC Values: Proficient; embodies customer-first mindset, boldness, agility, and innovation.

• Comfortable working in a cross-functional, global, and fast-paced environment.
• Able to resolve moderately complex problems and contribute to departmental goals.
• Operates with coaching-style management; final decisions made by manager.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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