Customer Experience Analyst

2 semanas atrás


Remoto, Brasil Brazilian United Soccer Tempo inteiro R$36.000 - R$72.000 por ano

Customer Experience - 100% Remote

About Brazilian United Soccer:

Brazilian United Soccer is a leading provider of diverse soccer programs for organizations. In the rapidly expanding world of soccer, we recognize the exceptional opportunity for Inside Sales Representatives to make a significant impact.

We believe in the untapped potential of this market and are eager to leverage your talent and dedication to unlock its full potential.

Responsibilities:

  • Advanced English – Fluent
  • After-sales customer journey
  • (emails, referral program, Loyalty Program/Rewards Plan)
  • Service and active communication with clients
  • Developing and implementing customer experience strategies and initiatives
  • Analyzing customer feedback and data to identify improvement opportunities
  • Ensuring consistent and positive customer interactions across all touchpoints
  • Surveys and Reports
  • Active Marketing
  • Collaborating with cross-functional teams to enhance customer satisfaction
  • Monitoring customer metrics and reporting on CX performance
  • Resolving escalated customer issues and complaints in a timely and effective manner.
  • Keeping up-to-date with industry trends and best practices in customer experience management.
  • Measuring and reporting on key performance indicators related to customer experience.

Join Brazilian United Soccer and become an integral part of a North American company that has a methodology beyond soccer. Your work will not only bring financial rewards, but also have a profound positive impact on children's lives and communities.

Start your journey to a rewarding career today at Brazilian United Soccer

Tipo de vaga: Autônomo / PJ

Duração do contrato: 7000 meses

Pagamento: R$3.000,00 - R$6.000,00 por mês

Pergunta(s) de seleção:

  • Have you ever managed the full customer journey after sales?
  • How many years of work experience do you have with Customer Experience?
  • Have you ever presented performance results to leadership or management?
  • Have you created or managed any email or engagement campaigns for customers?
  • Have you ever worked with international customers before?
  • What is your SHORT-term monthly salary expectation ? Please be specific with amounts—do not leave blank or be vague.

Experiência:

  • Customer Experience? (Obrigatório)

Idioma:

  • English Fluent (Obrigatório)

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