Customer Experience Analyst
2 semanas atrás
Customer Experience - 100% Remote
About Brazilian United Soccer:
Brazilian United Soccer is a leading provider of diverse soccer programs for organizations. In the rapidly expanding world of soccer, we recognize the exceptional opportunity for Inside Sales Representatives to make a significant impact.
We believe in the untapped potential of this market and are eager to leverage your talent and dedication to unlock its full potential.
Responsibilities:
- Advanced English – Fluent
- After-sales customer journey
- (emails, referral program, Loyalty Program/Rewards Plan)
- Service and active communication with clients
- Developing and implementing customer experience strategies and initiatives
- Analyzing customer feedback and data to identify improvement opportunities
- Ensuring consistent and positive customer interactions across all touchpoints
- Surveys and Reports
- Active Marketing
- Collaborating with cross-functional teams to enhance customer satisfaction
- Monitoring customer metrics and reporting on CX performance
- Resolving escalated customer issues and complaints in a timely and effective manner.
- Keeping up-to-date with industry trends and best practices in customer experience management.
- Measuring and reporting on key performance indicators related to customer experience.
Join Brazilian United Soccer and become an integral part of a North American company that has a methodology beyond soccer. Your work will not only bring financial rewards, but also have a profound positive impact on children's lives and communities.
Start your journey to a rewarding career today at Brazilian United Soccer
Tipo de vaga: Autônomo / PJ
Duração do contrato: 7000 meses
Pagamento: R$3.000,00 - R$6.000,00 por mês
Pergunta(s) de seleção:
- Have you ever managed the full customer journey after sales?
- How many years of work experience do you have with Customer Experience?
- Have you ever presented performance results to leadership or management?
- Have you created or managed any email or engagement campaigns for customers?
- Have you ever worked with international customers before?
- What is your SHORT-term monthly salary expectation ? Please be specific with amounts—do not leave blank or be vague.
Experiência:
- Customer Experience? (Obrigatório)
Idioma:
- English Fluent (Obrigatório)
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