Analista de Customer Service

Há 5 dias

Remoto, Brasil Amazon Tempo inteiro R$30.000 - R$45.000 por ano
DESCRIPTION

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. 100% in person in Ancuri, Itaitinga, CE

This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it's about ensuring we put smiles on customers' faces.

As a Delivery Station Customer Service Associate, you will be responsible for:

Communicating with customers directly in person, as well as via phone and email.

Empathizing with and prioritizing customer needs.

Upholding company values and treating every customer with respect.

Resolving issues and setting appropriate expectations with customers.

Clearly understanding and responding appropriately to customer concerns.

Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries.

Approaching problems logically and with good judgment to ensure the best customer outcome.

Making quick and effective decisions on behalf of the customer.

This is an on-site position with a 5x2 schedule, including weekends and holidays.

A day in the life

You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance.

Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

BASIC QUALIFICATIONS
  • High School or equivalent diploma.
  • Advanced English level (youll be in contact with leaders from the other countries).
  • Previous experience in Customer Service
  • Experience with Windows Operating Systems and Microsoft Outlook.
PREFERRED QUALIFICATIONS

  • Bachelor Degree or equivalent work- related experience.

  • Proficiency in verbal and written communication skills for language required for the position.

  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Assistente de Customer Service

    1 dia atrás

    Remoto, Brasil LUCKY365 CONSULTING LIMITED CORP. Tempo inteiro

    Key Responsibilities:Respond to customer messages in a timely and helpful mannerIdentify and resolve customer issues or escalate when necessaryCommunicate effectively with internal teams to follow up on customer needsMaintain detailed records of customer interactionsEnsure consistent and professional service in every interactionMaintain detailed records of...

  • Customer Service Representative

    1 dia atrás

    Remoto, Brasil PEARL Tempo inteiro R$40.000 - R$60.000 por ano

    Job Type: Independent Contractor, Full-timeWork Schedule: Monday–Friday, 7 AM – 8 PM PST, and Saturday–Sunday, 8 AM – 5 PM PST (shifting schedule every month; must be open to working weekends and US holidays during peak seasons and special events)About Pearl Talent::Pearl works with the top 1% of candidates from around the world and connects them...

  • Customer Service Team Lead

    1 dia atrás

    Remoto, Brasil LUCKY365 CONSULTING LIMITED CORP. Tempo inteiro

    As a Customer Service Team Leader you will oversee both customer service and local operations workflows, ensuring seamless delivery of player support and operations. A key part of this role is to be highly resourceful in managing all online slots operations needs, including coordinating with vendors, handling game-related issues, and ensuring the timely...

  • Analista de Customer Loyalty

    Há 5 dias

    Remoto, Brasil Seazone Tempo inteiro R$40.000 - R$80.000 por ano

    Como é fazer parte da equipe Seazone?Fazer parte dessa equipe significa que você ajudará a compor o time da maior empresa nacional parceira do Airbnb e uma das Top 20 Startups do LinkedIn, somando ao nosso propósito de trazer inovação e tecnologia para o mercado de aluguel por temporada com o objetivo de maximizar a rentabilidade de clientes...

  • Analista de Customer Success Pleno

    1 dia atrás

    Remoto, Brasil Doc 9 Tempo inteiro R$90.000 - R$120.000 por ano

    Você irá exercer um papel de extrema importância no crescimento da Doc9, como Analista de Customer Success (CS)no time de CX.A Doc9 é uma lawtech com marca consolidada no mercado jurídico, que cresce em ritmo exponencial com seus serviços jurídicos: audiências, diligências e cálculos. Além disso, possuímos outros três produtos puramente...

  • Analista de Customer Engagement

    Há 5 dias

    Remoto, Brasil Clicksign Tempo inteiro R$80.000 - R$120.000 por ano

    Sobre a ClicksignSomos uma empresa brasileira líder em assinaturas eletrônicas. Em essência, facilitamos relações entre pessoas e empresas no ambiente digital. Por trás da nossa tecnologia de ponta e foco em segurança, temos a missão de fazer o mundo crescer, tornando as relações digitais cada vez mais inteligentes.Como trabalhamos:Nossa essência...

  • Customer Experience Analyst

    2 semanas atrás

    Remoto, Brasil Brazilian United Soccer Tempo inteiro R$36.000 - R$72.000 por ano

    Customer Experience - 100% RemoteAbout Brazilian United Soccer:Brazilian United Soccer is a leading provider of diverse soccer programs for organizations. In the rapidly expanding world of soccer, we recognize the exceptional opportunity for Inside Sales Representatives to make a significant impact.We believe in the untapped potential of this market and are...

  • Analista Customer Success Jr

    1 dia atrás

    Remoto, Brasil Lastlink Tempo inteiro R$40.000 - R$60.000 por ano

    Estamos contratando: Analista Customer Success JrRemotoNa Lastlink, somos movidos por tecnologia, comunidade e impacto real. Estamos crescendo e queremos reforçar nosso time de CSe, para isso, estamos em busca de pessoas motivadas, que compartilham nosso propósito de criar experiências únicas combinando tecnologia, inovação e paixão pelo que fazemos....

  • Customer Success Manager

    2 semanas atrás

    Remoto, Brasil Wati Tempo inteiro R$60.000 - R$120.000 por ano

    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...

  • Customer Success Manager- LATAM

    1 semana atrás

    Remoto, Brasil Guidewire Software, Inc. Tempo inteiro R$80.000 - R$160.000 por ano

    Brazil - RemoteCustomer Success/Full time/RemoteOur Customer Success team is focused on creating engaged customer advocates who are maximizing the value of their Guidewire investments. The Customer Success Manager (CSM) will oversee the strategy and execution of their customer portfolio and focus on driving engagement, satisfaction, retention and growth. We...