Shop - Regional Moderation Business Analyst

Global Operations

TikTok Shop - Regional Moderation Business Analyst

Location

:

Sao Paulo

Employment Type

:

Regular

Job Code

:

A197430A

Responsibilities

About the team:

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

As the Moderation Business Analyst, you will be the data cornerstone for the global moderation team, transforming complex operational data into actionable insights. You will be instrumental in designing, building, and maintaining the core data infrastructure that enables efficient content policy enforcement and drives operational excellence across our E-commerce platform.

Roles and Responsibilities:

• Design and structure the core data index and requirements for E-commerce Moderation, ensuring data integrity and accessibility.
• Develop, maintain, and automate critical data dashboards and reporting tools (e.g., core index metrics) to provide real-time visibility into operational health.
• Proactively monitor core index data for anomalies, investigating root causes and implementing corrective actions rapidly.
• Collaborate closely with Data Engineering (DE), Product Management (PM), Research & Development (RD), and Algorithm (Algo) teams to enhance data infrastructure and tooling, enabling moderation teams to identify problems and opportunities more effectively.
• Partner with regional moderation leaders and cross-functional stakeholders to understand business challenges and analytical needs.
• Conduct in-depth data analysis to derive accurate conclusions, uncover strategic insights, and identify potential operational efficiencies.
• Develop and present clear, concise, and compelling business review reports, leveraging data-driven storytelling to influence decision-making among various target audiences (including executive leadership).
• Define the optimal analytical methodology for complex problems and execute end-to-end analysis with minimal supervision, from hypothesis definition to final report delivery.

Qualifications

Minimum Qualification (s):

• Proven expertise in data querying, processing, and analysis, with a demonstrated ability to translate complex data sets into actionable business conclusions.
• Proven ability to craft appropriate narratives and storylines to convey key messages clearly and adapt communication style for technical and non-technical audiences.
• Proven ability to define analytical methodologies and drive projects from initiation through reporting with high quality and independence.
• Ability to rapidly assimilate domain knowledge in new operational or policy areas.
• Excellent multitasking, time management, and prioritization skills in a fast-paced environment.
• Proficiency in SQL for complex data manipulation, statistical modeling, and analysis.
• High Oral/Written proficiency in English is required for this role due to cross functional collaboration with global teams.

Preferred Qualification (s):

• Graduate degree (Master's or higher) in a quantitative field such as Data Science, Statistics, Computer Science, or equivalent research background.
• Proficiency in Python.
• Relevant professional experience in a global business setting, with a focus on operational or analytical roles.
• Familiarity with the content moderation landscape, platform policies, or e-commerce governance.

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us