Field Service Analyst

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

As a Field Services Analyst, you will support the installation, start-up, maintenance, and production operation of automation control systems, drive systems, manufacturing systems, industrial networks and the individual products that comprise these systems. Also responsible to project and site management, including schedule and budget, management of human resources, deployed on the project, management of equipment and materials, and management and coordination of sub-contractors.

• Provide expert level service support to resolve complex problems relating to products, technologies and industry processes.
• Provide expert level consultation concerning the application of products and technologies, and for manufacturing processes and industry-specific applications.
• Develop comprehensive project plans including development of the project timeline, definition of tasks and dependencies, human resource planning and allocation, and equipment and materials scheduling.
• Be responsible for assigned tools and instrumentation, maintaining them in good operating condition and calibration.
• Provide technical assistance for sales presentations to customers. This may include product demonstrations at Rockwell Automation sales offices, at customer's facilities or at trade shows.
• May include implementation of hardware/firmware updates and upgrades.
• Instruction/training of customers on proper use, operation, and maintenance.
• Report product anomalies found and provide recommendations for product improvements and enhancements.
• Labor warranty concession administration.
• Develop predictive and preventive maintenance programs and RA Service Agreements.
• Perform all activities in compliance with Federal, State and local government regulations.
• Observe safe work practices and use personal protective equipment observing Rockwell Automation and customer site safety policies.
• You must be available to travel approximately 80% time

• Bachelor of Science degree in Electrical or Mechanical Engineering discipline or the equivalent of 4 years' experience.
• 5 Years' experience with automation.

• Handle high pressure work conditions.
• Interested on Rockwell Automation technologies training.
• Commercial Skills / Customer Facing Skills

What We Offer:

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

Modality: Onsite

You will report to: TERRITORY SERVICES MANAGER | Lifecycle Services - Brazil

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.