Director Technology Product Manager– Global Customer Service

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

São Paulo, Brazil

Job Description:

We are seeking a dynamic and strategic Technical Product Manager to lead the global vision and execution for our all of Johnson & Johnson's MedTech business units for Service and Repair offerings for capital equipment. This pivotal role involves shaping the technical strategic direction, driving innovation, and ensuring excellence in service delivery across all regions to enhance customer satisfaction, operational efficiency, and revenue growth.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Raritan, NJ and São Paulo, Brazil.

Raritan, NJ - Requisition Number: R-038827

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Key Responsibilities

• Develop and implement the global strategy for service and repair of medical capital equipment, aligning with overall business goals.
• Collaborate with cross-functional teams experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.
• Define product roadmaps with technology and business stakeholders and prioritize features and initiatives to improve service efficiency, reliability, and customer experience.
• Influence value-driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.
• Foster stakeholder alignment by effectively communicating the value of initiatives and securing buy-in for backlog items and strategic projects.
• Drive innovation in service delivery models, including digital solutions, remote diagnostics, and predictive maintenance.
• Monitor and analyze performance metrics to ensure service excellence, cost management, and continuous improvement.
• Ensure compliance with regulatory standards and quality assurance processes across all regions.
• Lead global initiatives to standardize service processes and leverage best practices.

Required Skills & Qualifications

• Bachelor's degree required preferably in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.
• 12 years of relevant technical experience required.
• Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.
• Ability to navigate complex regulatory environments and ensure compliance and GxP knowledge.

Preferred

• Exposure to Microsoft Dynamics and ERP systems.
• Solid understanding of medical technology, capital equipment, and service/repair ecosystems.
• Demonstrated ability to develop and implement global strategies.
• Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams.
• Strong analytical abilities with proficiency in data-driven decision making.
• Exceptional communication skills, with the ability to articulate value propositions clearly.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.  

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, New Program Development, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Stakeholder Management, Strategic Supply Chain Management

---