VP, Payments Tech Program Manager – Stability

JOB DESCRIPTION

Leverage your deep technical expertise and leadership to play a critical role in advancing LATAM's stability and resiliency strategy, driving innovation, and ensuring the region's alignment with global standards.

As VP, Payments Tech Program Manager for the Stability & Resiliency organization, you will serve as LATAM's subject matter expert, connecting the region to global best practices in payments technology. You will drive the delivery of complex, high-impact projects, champion operational excellence, and ensure the adoption of innovative solutions that enhance stability, resiliency, and client reliability across LATAM. This role requires technical expertise, deep knowledge of the LATAM payments market, and exceptional communication and relationship-building skills.

Key Responsibilities:

• Lead and execute strategic Payments Technology (PT) – Stability and Resiliency (S&R) initiatives, ensuring alignment with global standards and LATAM business objectives.
• Develop and manage comprehensive project plans, resource allocation, and timelines for technology solutions, proactively identifying and mitigating risks.
• Collaborate with engineering, product, business, and global teams to define program scope, objectives, deliverables and ensure LATAM's critical requirements are incorporated into global plans.
• Drive the adoption of S&R best practices, agile methodologies, SRE concepts, and automation to advance innovation and operational excellence.
• Conduct business analysis for recurring issues, document requirements, and contribute to S&R continuous improvement.
• Independently assess and enhance resiliency exercises, MEPC event preparedness, and multi-region resiliency across critical applications.
• Serve as the primary LATAM contact for global S&R initiatives, facilitating implementation, knowledge transfer, and acting as the regional SME.
• Support the S&R LATAM Head in running the Regional S&R Forum and tracking action plans to achieve business objectives, ensuring strong governance and effectiveness.

Required Qualifications & Skills:

• Deep understanding of LATAM payments market and products.
• Knowledge of Site Reliability Engineering (SRE) concepts and practices.
• Strong technical expertise in cloud fundamentals, modern application frameworks, CI/CD, and SDLC methodologies.
• Proven experience managing resources, budgets, and high-performing teams in agile environments.
• Proficiency in project management methodologies (Agile, Waterfall).
• Experience working with technical delivery teams to resolve dependencies and facilitate technical solutions.
• Advanced stakeholder management and communication skills.
• Fast learner, adaptable to global and regional tools and processes.
• Strong analytical and problem-solving abilities.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.