Daraz-LK-Regional Head of CXP-Customer Care

1 semana atrás

Colombo, Paraná, Brasil Alibaba Tempo inteiro

Basic Infomation

Department:

Daraz

Degree:

Bachelor

Work Experience:

10 year

Job Description

Key Responsibilities:
Strategic Leadership:
Develop and implement a comprehensive customer experience strategy that aligns with the company's goals and enhances customer satisfaction and loyalty.
Lead, mentor, and inspire the customer experience team to deliver exceptional service and outcomes.
Customer Journey Optimization:
Analyze the customer journey to identify pain points and opportunities for improvement.
Design and implement initiatives that enhance the overall customer experience, ensuring consistency and excellence across all touchpoints.
Cross-Functional Collaboration:
Work closely with other departments, including Marketing, Sales, Product, and Operations, to ensure a seamless and integrated customer experience.
Act as the voice of the customer within the organization, advocating for their needs and expectations.
Performance and Analytics:
Develop and monitor key performance indicators (KPIs) related to customer experience and use insights to drive continuous improvement.
Utilize data analytics to understand customer behavior and feedback, translating these insights into actionable strategies.
Customer Feedback and Advocacy:
Establish and manage systems for capturing and analyzing customer feedback.
Develop programs to increase customer engagement and advocacy, such as loyalty programs and referral incentives.

Position Requirement

Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
Extensive experience in customer experience management, preferably within the e-commerce industry.
Proven track record of developing and implementing successful customer experience strategies.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in data analysis and customer feedback tools.
Creative problem-solving skills and a customer-first mindset.
Atleast 10 years of proven work experience in a similar organization/set-up

  • Daraz-Category Strategy Manager-LK Commercial

    1 semana atrás

    Colombo, Paraná, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:MasterWork Experience:4 yearJob DescriptionDaraz is South Asia's leading e-commerce platform, empowering millions of customers and sellers across Sri Lanka, Pakistan, Bangladesh, Nepal, and Myanmar. Backed by Alibaba Group, Daraz is redefining the way people shop and do business through cutting-edge technology,...

  • Daraz-LK-Junior-Creative Designer

    1 dia atrás

    Colombo, Paraná, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:1 yearJob DescriptionDaraz is the leading e-commerce marketplace across South Asia (excluding India), providing an end-to-end commerce solution in the areas of e-commerce, logistics, payment infrastructure, and financial services. With a vast customer base of over 500 million customers, we strive...

  • Daraz-LK-Product-Associate

    2 semanas atrás

    Colombo, Paraná, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:1 yearJob Description【Job Title】:Product and Analyst Associate【About Daraz】Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of ~50,000 sellers serving 10 million consumers...

  • Daraz - LK-Manager-Business Development

    1 semana atrás

    Colombo, Paraná, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:MasterWork Experience:5 yearJob DescriptionDaraz is South Asia's leading e-commerce platform, empowering millions of customers and sellers across Sri Lanka, Pakistan, Bangladesh, Nepal, and Myanmar. Backed by Alibaba Group, Daraz is redefining the way people shop and do business through cutting-edge technology,...

  • Daraz LK-Manager-Branding/ Marketing

    Há 5 dias

    Colombo, Paraná, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:6 yearJob DescriptionKey Responsibilities:1. Brand Strategy & Stewardship:Develop and execute the end-to-end brand strategy for Daraz in Sri Lanka, ensuring it resonates with local culture, trends, and consumer behavior.Be the guardian of brand consistency across all touchpoints – from digital...

  • Daraz - LK-Executive-Pricing Operations

    1 semana atrás

    Colombo, Paraná, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:1 yearJob DescriptionDaraz is South Asia's leading e-commerce platform, empowering millions of customers and sellers across Sri Lanka, Pakistan, Bangladesh, Nepal, and Myanmar. Backed by Alibaba Group, Daraz is redefining the way people shop and do business through cutting-edge technology,...

  • Daraz-LK-Team Lead

    Há 5 dias

    Colombo, Paraná, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:1 yearJob DescriptionJOB ROLE• Manage, organize and process high volumes of data.• Governance of the Daraz website.• Handle regional and internal projects.• Exploring ways to introduce new solutions to leverage existingprocesses or create new processes. Providing visibility in...

  • Daraz-LK-Senior-Data Analyst

    Há 7 dias

    Colombo, Paraná, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:MasterWork Experience:4 yearJob DescriptionAbout DarazDaraz is South Asia's leading e-commerce platform, empowering millions of customers and sellers across Sri Lanka, Pakistan, Bangladesh, Nepal, and Myanmar. Backed by Alibaba Group, Daraz is redefining the way people shop and do business through cutting-edge...

  • Daraz - LK-Senior Key Account Manager-Electronics

    1 semana atrás

    Colombo, Paraná, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:MasterWork Experience:4 yearJob DescriptionDaraz is South Asia's leading e-commerce platform, empowering millions of customers and sellers across Sri Lanka, Pakistan, Bangladesh, Nepal, and Myanmar. Backed by Alibaba Group, Daraz is redefining the way people shop and do business through cutting-edge technology,...

  • Daraz-LK-Business Development-Executive

    Há 5 dias

    Colombo, Paraná, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:3 yearJob DescriptionAbout Daraz:Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of ~50,000 sellers serving 10 million consumers with more than 20 million listed products.In May...