Advertising and Training Program Manager

Responsibilities
About the team

The Advertiser Experience team ensures that our global community is safe and empowered to create and enjoy content is a core value at TikTok. The Global Monetization Integrity (MI) team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce and ensuring advertiser quality on our platform.

As Advertiser Experience (AdEx) and Training Program Manager, you will act as the AdEx PoC for the regional GBS teams, providing dedicated integrity support. You will own and drive engagement with specific stakeholders, have oversight of regional specific challenges and opportunities and lead the design of solutions/approaches to address them. You will be responsible for elevating the role of AdEx from that of a service provider to a value provider.

Responsibilities

• Deliver engaging and scalable training experiences for internal teams, external clients, and agency partners.

• Build, manage, and continuously improve global learning programs, onboarding, and client enablement initiatives.

• Maintain expertise in TikTok advertising solutions and policies to educate and advise effectively.

• Curate and centralize learning content (videos, guides, playbooks, presentations) for easy access and reuse.

• Partner cross-functionally (Policy, Operations, Sales, Marketing) to align training initiatives, standardize processes, and drive improvements.

• Coordinate with Marketing on external-facing materials and develop communication strategies to promote training programs.

• Measure and report the impact of programs through data collection, analysis, and insights for senior management.

• Identify challenges, recommend solutions, and document best practices for continuous improvement.

• Improve operational metrics through educational initiatives and proactively communicate regular updates, concerns, trends, and the impact of changes to internal and external stakeholders.

• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support the position.

• Build strong networks across a matrixed organization to align on priorities and define premium services for key customers.

• Consult and coach sales & advertisers to achieve greater integrity results on TikTok platforms.

Qualifications
Minimum Qualifications:

• Proven track record as a Learning or Training Program Manager, L&D Consultant, Learning Portfolio Manager, or Instructional Design Manager

• Proven ability to build, execute, manage, and improve programs and projects, preferably within Monetization Integrity Operations

• Strong focus on internal customers' needs and satisfaction, with the ability to demonstrate ROI in training and use data to justify programmatic decisions

• Experience building, interpreting, and communicating performance metrics to multiple organizational levels

• Knowledge of industry learning trends, adult learning theory, and instructional design principles

Preferred Qualifications:

• Experience visualizing and presenting key results to diverse audiences, supported by compelling data-driven narratives

• Proficiency with operational metrics such as quality, CSAT, productivity, and accuracy

About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ​