Training & QA Manager

Há 5 dias

São Paulo, São Paulo, Brasil Open English Tempo inteiro

At Open English, we continue to transform lives, and we want you to be part of this impact

Position Overview:

As the
Training and QA Manager
, you will be responsible for leading and overseeing initial training, ongoing training, and the Quality Assurance process not only in Brazil (your primary location), but also in Turkey and LATAM. This role requires active coordination with regional leaders to ensure consistent quality standards, performance management, and continuous improvement across all markets for the assigned processes.

Cross-Functional Leadership:

Your responsibility covers both Training and Quality Assurance, so you are expected to provide leadership and operational oversight to both teams for the assigned markets (initially Brazil and Turkey).

Flexibility and Business Needs:

This role requires flexibility and the ability to adjust priorities based on business needs. You may be assigned additional responsibilities aligned with Operations or Performance Management when required, without this constituting a change in your role or compensation structure.

Requirements

Education & Experience

  • Bachelor's degree
    in Business Administration, Education, Organizational Development, or related fields.
  • Minimum of 5+ years
    of progressive experience in Training, Quality Assurance, and/or Operations Management, preferably in a fast-paced, multi-market, or BPO environment.
  • Minimum of 2+ years
    of direct people management experience, specifically leading both Training and QA teams is highly desirable.

Skills & Competencies:

  • Bilingual or Multilingual:
    Fluency in
    Portuguese
    and
    English
    is mandatory. Working proficiency in
    Spanish
    or
    Turkish
    is a significant advantage.
  • Operational Expertise:
    Strong understanding of performance management methodologies, coaching techniques, and process improvement frameworks
  • Leadership & Coaching:
    Proven ability to lead, mentor, and develop high-performing teams in a dynamic, cross-cultural setting.
  • Analytical Skills:
    Excellent data analysis and interpretation skills, with the ability to translate quality and training metrics into actionable business strategies.
  • Communication:
    Exceptional written and verbal communication skills, with the ability to present complex information clearly and influence stakeholders at all levels.

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