Senior Staff Specialist Account Management

We are currently seeking a talented Senior Staff Specialist Account Management who wants to join a dynamic and experienced team and take their technical knowledge to the next level in our mission of excellence

Bridging needs with innovation - where customer challenges become our next big idea. As a [Role Name] on our Customer Collaboration and Technical Marketing team work hand-in-hand with our customers, enabling them to transform our products into cutting-edge designs, all while building long lasting partnerships that thrive on success. Are you in?

Your Role

Key responsibilities in your new role:

Strategic Market Development

• Identify and evaluate business opportunities for government identification solutions (e.g., e-IDs, e-passports, and secureauthentication technologies) as well as electronic ticketing solutionsfor public transportation systems across North and South America
• Develop and execute regional business strategies, considering marketdynamics, regulatory landscapes, and technological trends in secure identification and fare collection solutions for public transit systems.
• Build strong relationships with government entities, public transportation authorities, integrators, and industry partners to position the company as a trusted supplier for both government IDprojects and smart ticketing systems
• Explore synergies between government identification and electronicticketing systems to offer integrated, secure, and scalable solutions topublic entities

Sales Support and Customer Engagement:
- Collaborate closely with the sales team to provide technical andbusiness guidance for both government identification and transitticketing solutions, supporting proposal development, tenders, and negotiations.
- Actively participate in customer meetings, offering tailored solutionsthat align with the technical and operational requirements of governmentID and public transportation projects
- Drive the closure of new deals by leveraging deep knowledge of regionalmarket needs (e.g., fare collection technologies, contactless ticketing systems) and building trusted relationships with public transportationstakeholders and government decision-makers
- Deliver cross-functional support where both secure identification andtransportation ticketing solutions can be bundled or customized, drivinghigher-value offerings

Collaboration with Marketing and Product Teams

• Work alongside the marketing team to shape dual-focus go-to-marketstrategies for government identification and electronic ticketingtechnologies, including tailored campaigns for public sector audiences.
• Provide insights to the product management team on market demands,regional trends, and technical requirements for contactless ticketing,NFC-enabled transit cards, digital wallets, and secure identificationsystems.
• Represent the company at major events, including government forums,public transport exhibitions, and trade shows, solidifying a leadershipposition in both government ID and mobility ticketing technologies.
• Partner with marketing to develop thought leadership materials focusedon digital transformation in public transit and secure identificationinnovation.

Project and Partner Management

• Support large-scale projects involving secure identification and farecollection systems by coordinating diverse stakeholders, ensuring compliance with regional regulations, and collaborating with ecosystempartners such as fare system integrators, transit software developers,and government IT providers
• Serve as the primary liaison between external partners (e.g., governmentagencies, transit agencies) and internal cross-functional teams (sales,marketing, and R&D) to ensure seamless project execution
• Oversee implementation of electronic ticketing solutions, includingintegration of smart cards, mobile ticketing apps, and secure backendsystems, ensuring operational reliability for public transit systems

Market Intelligence and Reporting

• Monitor, analyze, and generate insights into competitor activities,market trends, government technology initiatives, and public transportation modernization projects in the Americas
• Develop actionable recommendations to guide product roadmaps and strategies for both government ID solutions and transit ticketing technologies
• Provide internal reports on market conditions, customer needs, and sales performance
  Track ongoing projects using CRM tools, maintaining strong relationship management across both the government ID and publictransport ecosystems

Your Profile

Qualifications and skills to help you sucedeed

• Bachelor's Degree in a relevant field such as Business Administration,Electrical/Electronic Engineering, Computer Science, or a related technical/engineering discipline

Preferred : Master's Degree (MBA or technical specialization) with a focus on marketing, strategy, or international business
- 5+ years of experience in Sales or Business Development, ideally in the semiconductor industry, secure identification, or government-relate projects
- Demonstrated experience in working with public institutions for government identification solutions, including e-IDs, biometric authentication, e-passports, or other secure embedded solutions
- Complementary experience in supporting or collaborating on electronic ticketing projects, such as NFC/contactless cards, mobile ticketing solutions, smart transportation systems, or automated fare collectiontechnologies, is a strong plus but not mandatory
- Thorough understanding of B2G sales cycles and public tender processes in the North and South America.
- Experience working in an international and multicultural environment

Technical Skills

• Primary Skills (Government Identification):
• Knowledge of secure embedded systems, semiconductor products, and related cryptographic security technologies used in government ID programs
• Familiarity with biometric technologies, NFC/RFID chipsets, and secure authentication standards (e.g., PKI or ISO standards for ID cards and passports)
• Ability to discuss and comprehend technical specifications for government identification products with both technical and non-technical audiences

Supplementary Skills (Electronic Ticketing)

• Awareness of smart card technologies, contactless systems, mobile payment solutions, and backend transit systems related to eg. electronic ticketing in public transportation
• Familiarity with fare collection technologies and integration of chipsets and secure hardware in public transit systems is a beneficial asset
• Proficiency with CRM tools (e.g., Microsoft Dynamics) and analytics platforms for tracking sales opportunities and performance
• Hands-on experience in managing partnerships with system integrators, VARs, and public-sector solution providers

Language Requirements

• Fluent in Portuguese, Spanish, and English (both written and verbal). Ability to negotiate, present, and engage in business at executivelevels in all three languages
• Understanding of culturally nuanced business practices, government protocols, and transit authority relationships in the American market.

Soft Skills

• Strategic Thinking: Capable of analyzing market and technology trends in government identification and public transit ticketing systems to inform business development strategies
• Strong Communication and Negotiation: Skilled in building trust withdiverse stakeholders, negotiating contracts, and navigating both government procurement processes and potential public-private partnerships for transit solutions
• Relationship Management: Confident engaging with government agencies,transit authorities, corporate partners, and other stakeholders in thesecure ID and public transit ecosystems
• Problem-Solving Abilities: Innovative and resourceful in addressingchallenges surrounding technical implementation, regulatory compliance, and integration challenges in transportation ticketing
• Team Collaboration: Comfortable working collaboratively with sales,marketing, and technical teams in cross-functional, multiculturalsettings (on-site or remotely)
• Cultural Adaptability: Sensitive to the linguistic, social, and professional norms of North and South America, enabling strong customerrelations and tailored business practices
• Proactive Personality: A self-starter who thrives in dynamic, complexenvironments, driving projects independently while managing parallel priorities

Additional Requirements/Expectations

• Ability to travel across North and South America extensively (~30-50%),meeting stakeholders and supporting projects on-site
• Comfortable being the face of the company at industry associations, trade shows, industry conferences, public sector summits, and transportation technology forums.
• Strong familiarity with government regulations and public procurement policies relevant to secure ID projects and transit technology projects in North and South America
• Commitment to staying updated on cybersecurity, secure identification,and mobility technology innovations to bring emerging trends intostrategic discussions
  Bonus: Familiarity with smart city initiatives and how government identification solutions and electronic ticketing technologies may intersect (e.g., multi-use ID cards for public services)

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Click here for more information about Diversity & Inclusion at Infineon