Customer Educational Analyst

1 semana atrás


São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro
Our client, a fintech specialized in Capital Market, is looking for a Customer Educational Analyst to join their team (REMOTE). The individual will focus on the Education area. The professional main responsibilities will be produce theorical and practical contents related to the courses to be produced.

Responsibilities

• Coordinate, support and directly attend all points of contact of the Education area

• Control all internal and external communications, keeping a continuous track record

• Prepare and present metrics of SAC and Customer Experience in partnership with UX area

• Research theorical and practical contents related to the courses to be produced

• Curate contents produced with partners and provides feedbacks constantly

• Execute adjustments that may be necessary in the LMS platform

• Extract and control data reports from the LMS platform

• Provide information for strategic decisions involving the education area

Requirements

• Master - Business Administration, Economy, Finance or similar

• Academic experience as a teacher or a tutor in distance education

• High quality text production (master's degree)

• Good comunication skills in Portuguese and English

• MS Office advanced

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