Head of SMB

Há 2 horas

São Paulo, São Paulo, Brasil BairesDev Tempo inteiro

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Head of SMB at BairesDev

The Head of SMB Accounts leads the strategy and execution for a $35–40M revenue portfolio across approximately 100–140 accounts and 300 active HC. This role is critical to driving client retention, identifying high-potential accounts, and developing scalable engagement strategies for BairesDev's SMB segment.

What You'll Do:

  • Lead and manage a team of Account Managers.

  • Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.

  • Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities.

  • Design, improve, and institutionalize playbooks and operating models for SMB account management.

  • Build a deep understanding of client organizations, technology roadmaps, and long-term needs to position BairesDev as a strategic partner.

  • Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

What we are looking for:

  • 7+ years of experience in Account Management or Delivery.

  • 7+ years of experience in the tech/outsourcing sector.

  • Experience managing a team.

  • US Visa or EU Passport.

  • Availability to travel up to 20% of the time.

  • Advanced level of English.

How we do make your work (and your life) easier:

  • 100% remote work (from anywhere).

  • Excellent compensation in USD or your local currency if preferred

  • Hardware and software setup for you to work from home.

  • Flexible hours: create your own schedule.

  • Paid parental leaves, vacations, and national holidays.

  • Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

  • Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive

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