WFM Manager

Há 7 dias

São Paulo, São Paulo, Brasil Arrise Tempo inteiro

Description

Position at ARRISE


  About Us:   ARRISE is a leading supplier of player-favorite content to the iGaming industry. 
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 12,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.    What you would be doing:

  • Develop and implement workforce management strategies and team, department policies, and procedures that support the organization's business objectives.
  • Analyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands.
  • Manage the organization's scheduling process, ensuring that shifts are allocated fairly and efficiently.
  • Oversee the development and maintenance of workforce management systems and tools for time and attendance management.
  • Monitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce-related matters.
  • Collaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies.
  • Supervise, motivate, and coach the workforce management team.
  • Provide leadership and direction to teams of workforce management professionals and business intelligence, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively.
  • Provide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, overtime, and employee satisfaction.
  • Develop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently.
  • Drive continuous improvement in workforce management practices and processes, and champion best practices across the organization.
  • Develop and implement training programs for the workforce management team.
  • Ensure all team members understand and adhere to company policies and procedures.
  • Continuously review and improve workforce management processes to ensure they are efficient and effective.
  • Use strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal and external business partners, and various groups across the organization.
  • Participate in improving the company's activity.
  • Maintain a proactive attitude in handling operational challenges.
  • Ensure compliance with the company's standards.
  • Report any violation of the internal Rules and Regulations and Standard Operating procedures to the direct Manager.
  • The above tasks can be completed with other tasks specific to the job, which will be communicated in due time.

What makes you a strong candidate:

  • Bachelor's Degree preferred, or equivalent combination of education, training, and practical experience related to the requirements of the role.
  • Proven experience of at least 3 years in management roles.
  • Advanced proficiency in English, both written and verbal.
  • Advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) or Software tools.
  • Exceptional leadership skills with a track record of successfully managing and developing diverse high-performing teams.
  • Strong decision-making skills.
  • Comfortable in a dynamic environment.
  • Understanding of Brazilian labor law.
  • Strong interpersonal skills and empathy.
If we already won your interest, do not hesitate to apply for this opportunity.  

  • Customer Success Assistant Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Lalamove Tempo inteiro

    At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is our specialty, and we always strive to make it fast and simple. Since 2013, we have been at the forefront of the logistics industry, finding innovative solutions to meet the...

  • Quality Assurance Coordinator

    2 semanas atrás

    São Paulo, São Paulo, Brasil Futuras Apostas Tempo inteiro

    We believe that curiosity drives innovation, so let's satisfy your curiosity and introduce ourselves. We're Futuras Apostas, the company behind Brazino777 Brazil. It's an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in...

  • Quality Assurance Coordinator

    Há 3 dias

    São Paulo, São Paulo, Brasil Futuras Apostas Tempo inteiro

    We believe that curiosity drives innovation, so lets satisfy your curiosity and introduce ourselves.Were Futuras Apostas, the company behind Brazino777 Brazil. Its an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players.As one of the leading online casinos in Brazil, we...

  • CX Quality Sr Analyst

    Há 2 horas

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro

    Company OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...

  • Wfm Program Specialist

    Há 5 dias

    São Paulo, Brasil Uber Tempo inteiro

    **About the Role** At Uber, providing exceptional support that fosters trust among riders, eaters, couriers, and driver-partners is a cornerstone of our product experience. Our Global Support Operations Team is dedicated to building a seamless, efficient network that resolves community concerns promptly and comprehensively. We are seeking a WFM Program...

  • Wfm Program Specialist

    Há 4 dias

    São Paulo, Brasil Uber Tempo inteiro

    **About the Role**At Uber, providing exceptional support that fosters trust among riders, eaters, couriers, and driver-partners is a cornerstone of our product experience. Our Global Support Operations Team is dedicated to building a seamless, efficient network that resolves community concerns promptly and comprehensively.We are seeking a WFM Program...

  • WFM Manager

    Há 4 dias

    São Paulo, Brasil ARRISE Tempo inteiro

    5 days ago Be among the first 25 applicants About Us ARRISE is a leading supplier of player‑favorite content to the iGaming industry. We are a software development and services company delivering end‑to‑end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global...

  • Grupo QuintoAndar | Analista de WFM – Inside Sales

    Há 2 dias

    São Paulo, Brasil QuintoAndar Tempo inteiro

    Sobre o Grupo QuintoAndar Somos o Grupo QuintoAndar, o maior ecossistema imobiliário da América Latina. Guiados por um propósito compartilhado de ajudar pessoas a amar o lugar onde moram, contamos com um portfólio diversificado de marcas e soluções, em diferentes países da América Latina, que contemplam todas as fases da jornada do morar e ainda um...

  • Customer Success Assistant Manager

    2 semanas atrás

    São Paulo, Brasil Lalamove Tempo inteiro

    At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is our specialty, and we always strive to make it fast and simple. Since 2013, we have been at the forefront of the logistics industry, finding innovative solutions to meet the...

  • Junior Manager

    2 semanas atrás

    Sao Paulo, Brasil lalamove Tempo inteiro

    At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is our specialty, and we always strive to make it fast and simple. Since 2013, we have been at the forefront of the logistics industry, finding innovative solutions to meet the...

  • Account Manager Sênior

    3 semanas atrás

    São Paulo, Brasil OVERLABS Tempo inteiro

    Sobre a vaga Buscamos um(a) Account Manager Sênior experiente para atuar como elo estratégico entre as áreas de negócio e a tecnologia da informação (TI), com forte conhecimento em processos de vendas para governo e compliance regulatório. O profissional será responsável por entender as necessidades do negócio, traduzindo-as em requisitos claros e...

  • Customer Success Assistant Manager

    4 semanas atrás

    São Paulo, Brasil Lalamove Tempo inteiro

    At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is our specialty, and we always strive to make it fast and simple. Since 2013, we have been at the forefront of the logistics industry, finding innovative solutions to meet the...

  • Vendor Manager

    Há 7 dias

    São Paulo, Brasil Kaizen Gaming Tempo inteiro

    **We are Kaizen Gaming** Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. Our #oneteam is proud to be among the Best Workplaces in Europe...

  • Vendor Manager

    Há 6 dias

    São Paulo, Brasil Kaizen Gaming Tempo inteiro

    **We are Kaizen Gaming**Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.Our #oneteam is proud to be among the Best Workplaces in Europe and...