Operations Supervisor

1 semana atrás

São Paulo, São Paulo, Brasil iTalent PLUS Tempo inteiro

Our client, operating physical gaming machines is seeking an experienced Operations Supervisor to oversee the efficiency and performance of their technical team while ensuring exceptional customer service and operational excellence. This role is responsible for supervising technicians, managing equipment operations, maintaining accurate records, and supporting gaming activities across various client sites.

Key Responsibilities
  • Oversee and ensure the optimal functioning of all technicians and gaming equipment.
  • Perform and coordinate preventive and corrective maintenance of gaming machines.
  • Provide immediate technical resolutions for machine-related issues reported by users.
  • Conduct periodic inspections of gaming machines to ensure readiness for customer use.
  • Perform scheduled client visits (every two months) for auditing purposes and to maintain brand presence.
  • Prepare and deliver statistical reports and follow-ups on specific cases when required.
  • Maintain close communication with clients to address any technical or operational needs related to machines.
  • Manage and update the database of installed equipment.
  • Supervise the documentation process and ensure coordination with other departments.
  • Conduct laboratory testing for games and servers, including setup and verification.
  • Coordinate machine changes as required by the sales or statistics departments.
  • Create installation files for the remote accounting system, ensuring complete documentation and accurate data.
  • Generate activation files upon installation, including machine data and MAC addresses, and upload them to the company platform.
  • Prepare deactivation and reactivation files for hardware changes or conversions affecting machine counters, ensuring all updates are properly reflected on the company platform.
  • Monitor UCAS to track online/offline machine status and coordinate with clients and technical teams to maintain operational continuity.
  • Ensure the proper functioning and presentation of company showrooms.
Candidate Profile
  • Education: Bachelor's degree in Electrical, Mechanical, or Electronic Engineering (or a related field).
  • Preferred Background: Graduates from SENAI, FATEC, or Instituto Mauá de Tecnologia.
  • Experience: Minimum of 15 years in a technical environment (e.g., electronics manufacturing, spare parts production, or technical service centers) and at least 5 years in a managerial position overseeing technical teams.
  • Strong leadership and team coordination skills.
  • Excellent problem-solving abilities and customer-oriented mindset.
  • High attention to detail, accuracy in documentation, and organizational efficiency.
Benefits:
  • meal vouchers
  • transportation according to labor law
  • health insurance
  • hybrid model of working

  • Operations Supervisor

    1 semana atrás

    São Paulo, São Paulo, Brasil iTalent PLUS Tempo inteiro

    Sobre a Empresa: Our client, operating physical gaming machines is seeking an experienced Operations Supervisor to oversee the efficiency and performance of their technical team while ensuring exceptional customer service and operational excellence.Sobre o Papel: This role is responsible for supervising technicians, managing equipment operations, maintaining...

  • Sales Operations

    Há 3 dias

    São Paulo, São Paulo, Brasil Joom Tempo inteiro

    JoomPro is a tech enabled turnkey solution for B2B importing goods from China. We aspire to create a new level of service in the wholesale purchasing market. We want to give everyone from anywhere in the world an opportunity to order goods from factories in China (and other countries in future) quickly, easily, and safely. JoomPro is one of the key...

  • Marketing Operations Coordinator

    1 semana atrás

    São Paulo, São Paulo, Brasil Eli Lilly and Company Tempo inteiro

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Marketing Operations Coordinator

    1 semana atrás

    São Paulo, São Paulo, Brasil Eli Lilly Tempo inteiro

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Sales Operations Supervisor

    Há 3 dias

    São Paulo, São Paulo, Brasil Solera Tempo inteiro

    Who We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions...

  • Sales Operations Supervisor

    Há 3 dias

    São Paulo, São Paulo, Brasil Solera Holdings, LLC. Tempo inteiro

    Who We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions...

  • Operations Analyst

    Há 3 dias

    São Paulo, São Paulo, Brasil Accommodations Plus International Tempo inteiro

    Essential FunctionsThe operations analysts act to meet and not impact or minimize the impact on the customer as to changes or extra demands;They are responsible for the operation as a whole, from the monitoring of the systems as well as phone calls, e-mails and messages from various sources and means that we receive and any other necessary tools, always with...

  • CS Supervisor

    Há 3 dias

    São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro

    Let's start with the roleThis professional is responsible for monitoring Customer Support operations and driving improvements through process optimization and cross-functional collaboration. While this role interacts with BPO partners, the primary focus is on identifying opportunities, redesigning workflows, and ensuring the adoption of new processes that...

  • Learning Supervisor

    1 semana atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    DESCRIPTIONThe Learning Supervisor will lead the technical training strategy across Brazil transportation sites, driving operational excellence and business impact. This role owns the end-to-end training strategy: from planning and execution to metrics control, supporting both new site launches and existing operations. The supervisor will build trust with...

  • Learning Supervisor

    1 semana atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    The Learning Supervisor will lead the technical training strategy across Brazil transportation sites, driving operational excellence and business impact. This role owns the end-to-end training strategy: from planning and execution to metrics control, supporting both new site launches and existing operations. The supervisor will build trust with operational...