IT Support Engineer

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

With 2024 full-year revenue exceeding US$100 million and in line to exceed US$200 million in FY25, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in ten countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 15 countries.

Position Overview

We are looking for a talented IT Support Engineer, to join our Technology Team. You will oversee and manage the 1Global IT technology activities, regarding infrastructure, hardware and systems, ensuring day-to-day operations and IT platforms integrity and stability. Responsibilities include IT strategy, team management, security, risk management, and budgeting. 

Key Responsibilities

• Hardware Maintenance: Install, configure, and repair computers, mobile devices, headsets, and other peripherals.

• Software Support: Ensure the smooth operation of Windows environments and troubleshoot system issues.

• Incident Management: Use JIRA to track, manage, and resolve IT support tickets effectively.

• Inventory Management: Monitor and maintain hardware inventory to ensure availability for team members.

• User Support: Provide friendly and professional assistance to staff, addressing their IT concerns promptly.

• Collaboration: Work with senior IT team members on complex issues and contribute to ongoing projects.

• Provide technical support to employees, establish helpdesk procedures, develop training programs, and documentation.

• Ensure compliance with regulations, industry standards, and data privacy laws.

• Evaluate latest emerging technologies to support the high-performance organizational needs.

• Oversee day to day IT activities on the São Paulo office.

• Oversee the Organization's reliable, secure, and scalable IT infrastructure, including networks, hardware, and systems.

• Manage IT projects, defining scope, resources, and ensure timely delivery.

• Drive technology vendors relationships, inside the procedures defined by the Procurement team.

Requirements

• Proven IT support role of multidomain IT Team. Mobile telco industry experience is a plus.

• Strong knowledge of Azure, MS 365, Defender, and Intune. Network and Security equipment is a plus.

• Analytical skills, data-driven approach, and awareness of compliance and security requirements.

• Experience in managing relationships with suppliers/partners and excellent communication skills.

• Graduate in computing/engineering or equivalent degree is a plus

• Solution-oriented mindset and customer service centricity.

• Ability to work in a multicultural environment.

Benefits

What we offer?

• CLT contract — enjoy job stability and reliable benefits that value your work
• Quarterly performance bonuses to reward your hard work and achievements
• Meal allowance paid into Caju card — R$100 per working day
• Health insurance with SulAmérica — 50% covered by the company
• Extended parental leave - 180 days of maternity leave and 20 days of paternity leave.
• Daycare allowance provided to mothers with children under 3 years old — R$500 per month per child
• Kickstart your journey with an exciting welcome onboarding trip to one of our European offices (Lisbon or Berlin)
  

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.