
Workforce Management Specialist
Há 6 dias
Job description:
Job Description
Estamos contratando: Workforce Management Specialist
Você é apaixonado por otimizar a performance da força de trabalho e garantir eficiência operacional? Então essa oportunidade é para você
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- Principais responsabilidades:
• Monitoramento e reporte de absenteísmo
• Condução de reuniões semanais com clientes
• Gestão de headcount e horas produtivas de fornecedores
• Acompanhamento de KPIs: atrasos, faltas, horas faturáveis
• Identificação e reporte de riscos de compliance
• Acompanhamento diário de indicadores internos
• Reporte de horas faturáveis, produtivas e de shrinkage
• Gestão visual dos indicadores e códigos auxiliares
• Gestão de acessos dos agentes aos sistemas dos clientes- Principais responsabilidades:
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Deliver
No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis
Zero errors in reports
Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements
Zero escalations on data reporting
Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score͏ ͏
Experience: 1-3 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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