Safety Operations Senior Manager

Há 7 dias

São Paulo, São Paulo, Brasil Meituan Tempo inteiro

About Us
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. In 2025, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. This was followed by our entry into Brazil, progressing from a pilot in Santos and São Vicente to an official launch in São Paulo, with more destinations ahead.

What You'll Do

  • Build a Lead the response operations to critical incidents, emergencies, and crises, ensuring fast, effective, and structured resolution.
  • Develop strategic plans to enhance response capabilities and minimize risk.
  • Monitor safety performance metrics to identify trends and opportunities for improvement.
  • Evaluate internal teams and vendor performance based on established SLAs, KPIs, and quality standards.
  • Implement data-driven approaches to assess and boost operational effectiveness.
  • Serve as the main point of contact for external partners and vendors, fostering transparent and trust-based relationships.
  • Design, implement, and continuously improve safety policies, procedures, and operational protocols.
  • Collaborate with cross-functional teams to ensure safety principles are embedded across all business operations.
  • Develop and execute crisis management plans, including contingency strategies and communication protocols.
  • Oversee the reporting, documentation, and investigation of safety incidents and near misses.

What We Need From You

  • Proven experience in safety operations management in similar size and business, critical incident management, or a related field, preferably within the logistics, delivery, transportation, or technology sectors.
  • High energy and motivacional leadership skills.
  • Strong knowledge of large scalle safety response operations, operations management methodologies and best practices.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Outstanding communication and interpersonal abilities, with the capability to lead under pressure and influence stakeholders at all levels.
  • Expertise in developing and implementing safety policies and procedures.
  • Ability to manage BPO partnerships effectively.
  • Excellent analytical skills to drive performance metrics management.
  • Experience in crises management and strategic planning.
  • Strong communication and interpersonal skills.Fluent in English and Portuguese.

What Makes This Role Exciting
As the Safety Operations Senior Manager, you will play a pivotal role in building the future of safety response operations. You will be responsible for build and overseeing critical incident emergencies, managing internal teams and business process outsourcing (BPO) related to safety operations, and ensuring optimal safety performance through effective management of metrics and KPIs. Your leadership will be essential in creating, implementing, and continuously improving safety policies, procedures, and protocols. Additionally, you will be responsible for crises management to maintain a secure and responsive environment.

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