Professional Services and Customer Success Manager

About Moveo.AI

At MOVEO.AI, we're reshaping how companies connect with their customers using Conversational and Generative AI. Headquartered in the U.S. and with growing offices in New York, Athens, and São Paulo, our platform powers self-improving AI agents that automate complex interactions across WhatsApp, web, and apps—delivering results at scale.

Our proprietary Large Language Models (LLMs) support over 10 million monthly active users globally. We're on a mission to make Generative AI private, scalable, and easy to use, helping businesses unlock value from their data while offering seamless, intelligent customer experiences.

Join our team of skilled professionals as we push the boundaries of AI-driven innovation. If you're passionate about AI-powered solutions and want to make a real impact in the industry, we want to hear from you

About the Role

As a Professional Services and Customer Success Manager, you will play a pivotal role in the deployment and integration of GenAI Virtual Agent solutions for clients in Brazil. You'll act as a trusted advisor, ensuring seamless implementations, driving adoption, and delivering long-term value. This role requires a blend of technical expertise, project management skills, and customer success acumen to ensure successful project delivery and client satisfaction.

Responsibilities

• Lead and manage end-to-end implementation of GenAI Virtual Agent solutions, ensuring seamless client onboarding and project execution.
• Collaborate with clients to understand their business requirements and translate them into clear project plans and deliverables.
• Work cross-functionally with internal technical and non-technical teams to ensure alignment and successful deployment.
• Develop and manage project scopes, timelines, budgets, and objectives, ensuring timely and cost-effective execution.
• Monitor project progress, proactively identifying risks and implementing solutions to keep projects on track.
• Provide ongoing support and strategic consulting to optimize AI solutions post-implementation.
• Foster strong client relationships, acting as the primary point of contact throughout the implementation journey.
• Conduct training sessions and workshops to ensure effective adoption and utilization of AI-powered solutions.
• Stay updated on emerging AI trends and leverage insights to enhance client strategies and internal processes.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 5+ years of experience in project management, preferably in AI solutions, software development, or IT services.
• Proven ability to manage complex projects from inception to completion, ensuring successful delivery within budget and timelines.
• Strong knowledge of AI technologies, particularly Generative AI and virtual agents.
• Exceptional communication and interpersonal skills, with fluency in Portuguese and English.
• Spanish language knowledge is a plus, as it would be beneficial for engaging with clients across Latin America.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Willingness to travel as needed for client meetings and project implementations.

Why You'll Love Working at Moveo.AI

A supportive onboarding experience with a dedicated buddy to guide you.

Competitive salary package.

Learning budget for professional development and continuous learning.

Clear career growth opportunities with a structured path for advancement.

Join us for more than just a job—be part of an exciting journey where innovation meets impact

How to Apply

If you're passionate about AI and excited to shape the future of customer interactions in Brazil, we'd love to hear from you

We look forward to welcoming you to the Moveo.AI team