Merchant Operations Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview

Merchant Marketing Strategy: Develop merchant marketing strategies aligned with business goals. Evaluate merchant operations and platform profitability to optimize resource allocation, leveraging high-quality merchant supply and subsidy investments.

Marketing Innovation: Innovate campaign mechanics based on user demand and supply dynamics. Design targeted activities for different user segments/scenarios, integrating traffic (on/off-platform), subsidies, and marketing tools.

Marketing Project Management: Lead end-to-end campaign execution. Coordinate cross-functionally (Market, Product, User Ops) for implementation and post-campaign analysis. Develop replicable best practices and methodologies to empower sales teams.

Role Responsibilities

Merchant Marketing Strategy: Develop merchant marketing strategies aligned with business goals. Evaluate merchant operations and platform profitability to optimize resource allocation, leveraging high-quality merchant supply and subsidy investments.

Marketing Innovation: Innovate campaign mechanics based on user demand and supply dynamics. Design targeted activities for different user segments/scenarios, integrating traffic (on/off-platform), subsidies, and marketing tools.

Marketing Project Management: Lead end-to-end campaign execution. Coordinate cross-functionally (Market, Product, User Ops) for implementation and post-campaign analysis. Develop replicable best practices and methodologies to empower sales teams.

Role Qualifications

1-3 years experience in merchant operations at an internet company or food delivery platform (merchant ops, campaign ops, sales management)

Native Portuguese proficiency required. Business fluency in English OR Chinese.

Excellent communication skills. Strong sense of responsibility, goal-oriented, and committed to targets. Entrepreneurial mindset and team growth commitment.

Position Highlights:

• Early-Stage Impact: Shape foundational business strategy and drive key projects from inception.

• Global Environment: Collaborate within a diverse team of members from 26 countries.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

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