Key Account Manager
Há 4 dias
About the Company:
VBET is an award-winning sports betting and gaming operator with over 20 years of experience in the industry. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET's mission is to give our customers the best betting and gaming experience in a safe and secure environment.
Job Summary:
The Key Account Manager is responsible for managing high-value player portfolios with a focus on retention, loyalty, and long-term value. The role delivers personalized engagement tailored to player preferences and lifecycle, identifying opportunities for activation and reactivation while promoting relevant offers and experiences. By monitoring key performance metrics (Turnover, GGR, NGR, LTV, ARPU, deposits) and collaborating with CRM, Product, Customer Service, and Legal teams, the Key Account Manager ensures a seamless, compliant, and impactful VIP journey that drives both player satisfaction and business growth.
Key Responsibilities:
- VIP Relationship Management
- Retention, Activation & Reactivation
- Campaign Execution & Personalization
- Brand Representation & Experience Management
- Performance Monitoring & Reporting
- Cross-Functional Collaboration & Feedback Sharing
Qualifications:
- 1–3 years of related experience
- Advanced knowledge of the Office package. Metrics
Mandatory Requirements:
- Intermediate to advanced English
- Availability for on-site work in São Paulo – SP.
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